Exclude an email from email Header rules

[steveturley]

We have a requirement to be able to receive an automated email from another ServiceNow instance to our own.

Currently, this is filtered out due to the OOTB box email filter rules for email headers. Namely, the conditions

• Header CONTAINS 'Auto-Submitted: auto-replied'
• Header CONTAINS 'X-ServiceNow-Generated:true'

Ideally we don't really want to remove these conditions as it could lead to email loops, but we would like to allow email through for one particular email address.

What would be the best way do to this?

[Laszlo Balla]

How about you just add an AND condition to header based filter to check if the user record (which should be sender's address) is NOT your particular address, i.e.: