Expired articles are visible in global search
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2 hours ago
Even after the knowledge article’s Valid To date has been passed, the article is still visible to all users in the global search(Native UI). The workflow state of this article is still published, and valid to date is passed
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an hour ago
Hi there @seelamnandh
Please verify whether the scheduled job for expiring knowledge articles is running correctly, as the workflow state usually needs to change from Published to Expired/Retired for the article to be removed from search results. Also check search indexing, since stale indexed results can sometimes continue to appear until the index is refreshed.
☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.
Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
Kind Regards,
Azar
Serivenow Rising Star ⭐
Developer @ KPMG.
