Export underlying link to a record when publishing to an Excel report.

Srujith
Tera Contributor

‎07-12-2017 01:15 PM

Hello, Fellow Service Now enthusiasts,

I am trying to find out the possibility of exporting links to an excel report. For example, each INCIDENT record has a specific URL. When I schedule a report on the INCIDENT table, I would like the Incident number in each column to have hyperlink underneath that connects back to the actual record. So, in theory, if a person who is set up in our Service Now should redirected to the record on a web page if he/she clicks on a hyperlink in the excel report.

Is it possible to get his kind of functionality by additional customization?

Please advise.

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Vladi1
Kilo Guru

‎11-09-2017 07:51 AM

I created hyperlink in excel to incident listview


  1. Export records to excel
  2. Highlight/Select column with incident numbers (in Excel)
  3. In Excel go to Excel Tab and select links. On "Edit Hyperlink" copy your servicenow link (list of your incidents) in "Address field"
  4. Click OK to close it.
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