Expose Standard Change Templates to Customer via Service Catalog

[Minh2]

Hello ServiceNow Developers.

I have a number of Standard Change Templates created and I would like to expose them to my customers so that they can request these changes.  For example, they can trigger a standard change to add a network port and a standard change is created and assign to the appropriate team.

Is this possible to have catalog item that creates a standard change directly based on approved standard change templates and not having to create Service Request, Request Item, etc... ?

Thank you

[Saurav11]

Hello,

Any standard change template when raised always creates a change request directly.

Hopefully you are raising it as below:-

That option is visible to all itil users OOB. So they can just raise the standard change catalog select the tenplate and submit the change request.

Please mark my answer as correct based on Impact.

[Minh2]

Thanks for the reply Saurav.  I was wondering if a customer (who has no itil role and no access to native UI) can create a standard change using the standard change template via the catalog / catalog items.

[Saurav11]

Hello,

Yes they can raise it via Portal.

Please mark my answer as correct based on Impact.

[Minh2]

I was thinking that a catalog item can trigger a flow to lookup standard change template, and create a standard change from that template.  However, that flow would still create a REQ and RITM which is redundant.  It seems that everytime a standard change proposal is approved, the system automatically create a catalog item with the class of "Standard Change Template".  So that cause me to think that ServiceNow intend to let customers consume standard change from the service catalog.