External AI Search

[AliK56876845342]

This is regarding the External AI search, have followed all the steps as mentioned here https://www.servicenow.com/community/intelligence-ml-articles/how-to-bring-external-content-into-ai-... and were able to successfully get the search results in the Service portal.

In addition we have below requirements for which we need assistance:

1. Suggestion/recent search should redirect to correct URL
Here when any video is searched in the Service Portal search, suggestions/recent links are shown. On clicking, it gets redirected to table record link. On doing the investigation found that Autocomplete Suggestion is configured in sys_search_context_config for "Service Portal Default Search Application" and there is no option to update the URL.
For example :
Actual url - https://ABC.service-now.com/sp?id=form&table=u_vbrick_pdi_content&sys_id=9b6f3412-eb9e-4635-ac69-b3a...
Expected url - https://ABC.service-now.com/sp?id=vbrick_video_page&video_id=9b6f3412-eb9e-4635-ac69-b3a3f10da872

Can you please confirm if there is a possibility to update the url in suggestion/recent search. Also tried the possiblity to create a client script which will redirect to correct URL, but that client script doesn't trigger on clicking the suggestion/recent search.

2. On clicking the search result video need to open in a separate pop-up page.
In the EVAM configuration -> Action Assignment when I select Implemented as “Client Script” and put an alert. My expectation was that when I click on the search result I should be able to see that alert. But the alert is not coming. If we have this client script working then we might be able to open a popup which will show the video.
Is there an option when the user clicks on the search result, UI page should open in the same window.

[AliK56876845342]

@Shamus Mulhall @Loic1 @Gerard Dwan  

Can you please suggest something here? Thanks

[Isaac Vicentini]

Hi @AliK56876845342,

1. Suggestion/recent search should redirect to correct URL

You can run a redirection script using the "Search Scripted Post-processors" feature.

Access your Search Application and in the Search Scripted Post-processors related list click on "New", then create a new Search scripted processor following the documentation in the registry itself.

All you can do:

2. On clicking the search result video need to open in a separate pop-up page.

Can you confirm that the correct EVAM is being triggered? Maybe deactivating it and seeing if there were any changes there on the Portal.

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If my answer helped you in any way, please mark it as correct/helpful 🙂

Regards,

Isaac Vicentini.

[AliK56876845342]

@Isaac Vicentini  Thanks the 1st one worked

Regarding the 2nd one , I am able to open up the URL which is configured in EVAM.

My requirement is to open a pop-up page after clicking the search result, which will play the video in the same pop-up page like below in the incident form:

[Isaac Vicentini]

Hi @AliK56876845342,

I dont know how to do this, so I will just follow up if someone comes up with a solution.

If you find out, I will be happy to know.