FedEx & UPS package tracking

kkilroy
Kilo Contributor

Has anyone create a shipping/tracking application or feature is SN to monitor the status of FedEx and UPS shipments? Basically, we'd like to be able to create a task where a field is the tracking numbers. Every so often, the status of that tracking number would be checked. That way, as the status changes, we can take certain actions. For example, upon deliver a notify email a notification could be sent to the requestor asking for a confirm that the delivery is in their possession.

I'm looking for some advice or examples for how to go about it.

Thanks,

Kevin

2 REPLIES 2

jcraneNYC
ServiceNow Employee
ServiceNow Employee

Unfortunately I don't have any examples of how I have done this, but I will say that you'd want to use FedEx and UPS's web services APIs to accomplish this.



One nifty way you could do this is to create a field for both Shipment method (FedEx or UPS), Tracking Number and Shipment Status. Create a scheduled job to query all active tasks that have a Tracking Number and Shipment Status is not "Delivered" (or whatever they use...). Call the web services API for the chosen shipment method, parse the results and populate the Shipment Status on the task with the status returned. Now you can create notifications and business rules triggered off the change of Shipment Status.



Probably would be a pretty big project, but I'm sure you could blow some minds if you put it on Share.


amkatulak
Giga Expert

I know Fruition partners has an integration.   FedEx — Fruition Partners