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Resolved! Mapping file extension with mime type

Hi All,I need to upload a file containing the SSH Public Key on ServiceNow, it has a .pub extension (with text/plain content). I added that extension to the glide.attachment.extensions property but it seems it's not enough because i got an error that...

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Armando4 by Tera Contributor
  • 507 Views
  • 1 replies
  • 0 helpfuls

Issue with ServiceNow JIRA integration

Hi All, I am currently working on a ServiceNow- JIRA outbound integration using the JIRA Spoke. I have configured the credentials successfully and created a flow. Inside the flow, I am able to fetch the Project Name from JIRA without any issue. Howev...

Approvals are not set to "No longer required"

Hi All,I have a requirement that when group approval is triggered for a request, and if any new members added to that group, then that users should also see the approval record.I have created a after BR on sys_user_grmember table, currently when requ...

MS17 by Tera Contributor
  • 1211 Views
  • 14 replies
  • 0 helpfuls

How to add multiple values in Keywords fields?

Hello everyone, I want to create an inbound email action of the Record Action type. In conditions, a record should be created when- given multiple words are present in the email. I want to know how should I add multiple words (strings) in the values ...

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Amol Pawar by Tera Guru
  • 874 Views
  • 3 replies
  • 0 helpfuls

Duration Field

Hi All, My client have an urgent need, we need to display a field with this time format only hh:mm, anyone have an idea which type of field can be used for this need PS: This field need to be filled manually 

catalog item issue

I have a catalog item named ‘Application.’ In that catalog item, there is a reference field called ‘Change_number.’ The issue is that when a value is selected in the Change_number field and we click the eye icon to view it, an error appears for about...

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Service catalog to project creation

Hello All,   We have a requirement in service catalog.  Catalog form will have a feild called "service line" which include 3 options(imaging, bio, other) when we select imaging or other RITM should create but when we select bio project should create ...

Resolved! Service Portal Search Stops Work for Non-Admins in Zurich

We are in the progress of upgrading from Xanadu to Zurich.  We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work.  It was reported to us by a use...

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jmiskey by Kilo Sage
  • 4113 Views
  • 17 replies
  • 21 helpfuls

Resolved! How to auto populate Problem details into Problem task?

Hi Team,I've idea about writing BR/UI actions to auto populate the Problem details to Problem task. But, please let me know how to auto populate Problem details into Problem task when click on New in Problem task related list.1- When click on New, it...

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REST API Call is not retrieving all fields in table

Hi all.I have a REST API call (GET) that uses a particular user (call it 'data_retriever') to extract information from the sys_user table. It works properly in DEV and ACC, but in PRD just retrieves 4 columns in the table.I checked roles and ACLs, an...

Watchlist

Hi,  My org wants to use Watchlist function to be able to add users who are neither agents nor Requestors to tickets. The use of watcher to be able to view and comment on the ticket where they are added as watchers. Is it possible to achieve this wit...

FalakK by Tera Contributor
  • 635 Views
  • 5 replies
  • 0 helpfuls

Resolved! (Rome) Source Control for Scoped Plugins error: "An App Customization already exists for this application, install it to make customizations to your application"

This question is regarding the new Rome feature (which is now available for PDIs) that enables Source Control for customizations to Scoped Plugins (such as CSM/HR). I tried to test out this new feature with the CSM plugin today using a fresh Rome PDI...

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