Hi everyone, I'm investigating a requirement in CSM Configurable Workspace. Currently, in the Activity Stream (Additional Comments and Work Notes), users can enter rich text, but there doesn't appear to be an option to format text as a Code Block or ...
HI All,We created a Flow to generate two SCTASKs simultaneously, and it is working as expected. However, we observed an issue with the task states.For example, if one SCTASK is closed as Closed Complete and the other is closed as Closed Incomplete, t...
Hi,Looking for information about the carbon footprint of our instances. Any clue if this info is already available, or we can calculate it based on the info available to us, as an admin of an instance. Regards
How to get Base64 of a record from sys_attachment table using business rule
Recently, we enabled Now Assist in ITSM, and all skills were functioning correctly.We are now facing an issue where Change Request Summarization is not working for one specific change request in PPC.The behavior is inconsistent, as summaries are some...
Hi , I have been working on ServiceNow for the past 6 months, I have fundamentals in ITSM , is it okay to jump directly to CSM and the quote management, to work on CSM/FSM workspace. Or is there any products/application I should cover before this.
hii, my pdi instance(dev308044) is having internal issue.please resolve issue as soon as possible.Thnak you,service now
Hello,I developed when user select class and location dependent CI appear as well as if only select class that case also that class related ci appear.if only select location then only dependent ci appear if select both then class,location appear but ...
I have a script that accepts a Knowledge Base (KB) article sys_id as input, generates an AI-powered summary of the KB article, and returns the summarized output.I want to integrate this functionality with the prebuilt ServiceNow Virtual Agent (SNVA)....
Hi,How can I copy an attachment to specific record with two changes:No need the ZZ_YYI want to change the file name on the target record
Hi Everyone,I need some help with a requirement related to Service Offerings and Catalog Items.I have a requirement where I need to associate a Service Offering with a Catalog Item in the Maintain Items (sc_cat_item) table. I noticed there is an out-...
I had used Import Set API for importing a incident table data. First the data goes to "incident staging table" then after transformation, it will go to main "incident" table.I tried from postman, POST https://dev185338.service-now.com/api/now/import/...
Good afternoon,In the native UI, when working on an Incident record and adding multiple users to the Watch List or Work Notes List, selecting a user displays their details (such as name, email, or user ID) within the selection window. In Service Oper...
Hi! I have a created a UI view for the Requested Items list and I want it to be visible only to two specific groups. I checked the UI View configurations but only one group can be added. Tried using View Rule but it seems like it is replacing the def...
Hi All, Thanks in advance.I am currently work on the Virtual Agent flows. In my flows I am using Bot Response Cards in order to show the tickets[incident, Case or HR Case] information. If the number on the card is clicked then its Currently getting n...
