Hi All, I have a field called logged in user in computer table which is updated through discovery as an email id not as an user id. We are copying the email id and trimming the same user id within servicenow and comparing with sys_user table and copy...
function onChange(control, oldValue, newValue, isLoading) { if (isLoading) { return; } hideAll(); // Approval Matrix if (newValue === "approval_matrix_modification") { g_form.setDisplay("name_of_approval_matrix", true); g_form.setDispla...
Even after the knowledge article’s Valid To date has been passed, the article is still visible to all users in the global search(Native UI). The workflow state of this article is still published, and valid to date is passed
Hello,I have installed Now Assist for ITSM in my OOB instance, and the KB generation skill is activated. In the Service Operation Workspace, I am creating a KB article from scratch by clicking on the New UI action. I selected the following mandatory ...
if I have to parse an excel sheet which we we receive via email that email will end up in sys_email table and its attachment will reside in sys_attachment table. The Excel contains details about terminated users and that users need to be removed fro...
When incident is close and we open the record again then field show as expected as per in 1st pic but we click on any other tabs provided on form like incident details etc provided in 2nd pic then again open alert summary tab then field having some s...
We have a Miscellaneous Request resord producer that has the following redirect code in the script. // Redirect the user to the newly created RITM producer.redirect = "/sc_req_item.do?sys_id=" + ritm.getUniqueValue(); producer.portal...
Hi,We already have an existing connection built for JIRA integration. It is currently being used by other departments. However, we need to use a separate service account for Vulnerability Response. Here are the issues that we have encountered:1. We h...
HelloI would like to obtain ServiceNow knowledge using the ServiceNow connector "GetKnowledgeArticles" from Copilot Studio.I understand that there are three authentication methods: "Basic Authentication", "OAuth2.0", and "MiscroSoft Entra ID", but I ...
Why does this not set the value of the field on the form to rejected? I have other ones like this here that work for comments entered in a modal.
Hi,I need to make a few fields mandatory on a UI Page.I already tried:Adding the required attribute in HTMLUsing gel() and setting required = trueTrying CSS-based approachesNone of these worked in my case.Is there any OOB functionality in ServiceNow ...
How can I get rid of the Edit UI action which is visible but greyed out - attached screenshot for reference.steps to reproduce:got to service operations workspace click open incidents from list
hiIn the workspace added a new list in lists view , but that list is now visible to the Admin not for other users. How to make that list visible for users with particular role.
My PDI has been showing:"Developer Instance is undergoing unscheduled maintenance"for the past 6+ hours.Current status:Instance status shows as OfflineAccessing the instance URL gives:502 Bad Gateway snow_adcI already tested:multiple browsersincognit...
Hi Team,I am facing an issue while trying to initiate a Microsoft Teams chat from ServiceNow using the "Start Microsoft Teams chat" UI action. Issue Description:When clicking on the UI action, the popup opens successfully, and I am able to select par...
