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Resolved! URL is getting Updated after clicking in notification

i have created a notification & there i have added a hyperlink  Users URL which I have updated on the hyperlink in notification : https://XXXXXX:0000/sap(bD1lbskljdlasxMCZkPW1pbg==)/bc/bsp/sfp/crm_ui_start/default.htm But When i click on the notifica...

Query on LDAP Integration

The users and groups have already been imported into the ServiceNow instance by a LDAP server.Requirement is that we need to edit the Groups LDAP OU definitions to bring new groups into sys_user_group and add membership without creating new users in ...

SanketKumaS by Tera Contributor
  • 566 Views
  • 5 replies
  • 0 helpfuls

PDI issue

HI Everyone, I am facing issues regarding PDI. From the past 4 days my PDI is showing in waitlist not sure what is the reason. This issue i never faced before. Can u suggest me what can i do.

SaiMounikaY by Tera Contributor
  • 591 Views
  • 3 replies
  • 0 helpfuls

Set Knowledge Base to Public

I have a knowledge base and it needs to be set to public access, where the public should be restricted to comment and rate the content . Also a banner need to be populated at the footer of the article as the content is only for the information purpos...

BhanuPrasaM by Tera Contributor
  • 305 Views
  • 3 replies
  • 0 helpfuls

Getting an Error in ATF

Getting this error "This step failed because the client error 'GlideAjax.getXMLWait is no longer supported' was detected on the page being tested. See failing Test Logs. To ignore these errors in the next test run, use 'Add all client errors to warni...

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KS86 by Tera Contributor
  • 419 Views
  • 4 replies
  • 0 helpfuls

Facing issue in Knowledge base SOW view.

Hi,When I create a new Knowledge article from SOW(service operations workspace) that time the knowledge base is showing no results found as attached in the image in normal default view its working fine

Screenshot 2025-06-17 182125.png
Bruce lee by Tera Contributor
  • 492 Views
  • 1 replies
  • 0 helpfuls

KB articles not searchable in the Portal

KB articles are searchable in the native ServiceNow UI using their short description, but in the portal, some articles do not appear when searched using the same terms, although they can still be found using their KB number. Please help.

tinndizz by Tera Contributor
  • 535 Views
  • 3 replies
  • 1 helpfuls

AWA Issue - case assignment

Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...

AI Agents are missing after upgrade

In AI Agent Studio after upgradeWe are getting a message “20 rows removed from this list by security constraints”.Tried all community posts but not resolvedanyone encountered same issue and resolved please share your thoughts

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