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Resolved! Putting '?' icon next to the felid

Hey guys I need a help with a customization in the SIR form. I have some fields in the form and the client want to put some hints and a interrogation icon next to the field "?". I managed to put the hint in the label configuration in the field but I ...

MadhuDanalN by Tera Contributor
  • 540 Views
  • 12 replies
  • 7 helpfuls

Report for all the tasks for the inactive users

Hello,I want to send out a report to the manager of the users who leave the company. i.e become inactive in servicenow. The report should contain all the pending tasks assigned to the users to be sent to the manager.Any help would be appreciated. Tha...

nayanmule by Tera Expert
  • 1126 Views
  • 11 replies
  • 0 helpfuls

Need to restrict the close of catalog task

Hi All,Query 1) Only the ITIL user who is part of the assignment group can close the catalog Task. (Admins are allowed)2) Persons who are not part of groups are restricted to close the catalog task.3) Requester who has raised the request are allowed ...

vinuth v by Tera Expert
  • 623 Views
  • 9 replies
  • 0 helpfuls

Resolved! Export Report to PDF

Export Report to PDFI have a custom widget in the portal, which will display the dashboard with some reports on it. I want to give option to export this report to PDF. Instead of recreating it from scratch, I though I can use the servicenow OOTB opti...

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CSA Question

On the knowledge base record, which tab would you use to define which users are not able to writearticles to the knowledge base?A. Can ContributeB. Cannot AuthorC. Can ReadD. Can WriteE. Can Author

samikshatha by Tera Contributor
  • 221 Views
  • 3 replies
  • 0 helpfuls

create email notification to show based on group type

Hello Given I am a change requester, when I create and submit any change, the change manager group receives an email notification, If I am in the itsm engineering group and I create a change request configuration item field is .Net Framework email no...

_Alex by Tera Contributor
  • 517 Views
  • 5 replies
  • 1 helpfuls