Resolved! Why i dont have 'End Impersonation" Option
Hi,How can I add End Impersonation button? When I impersonate a contact (sn_customerservice.customer) user which has access only to Service Portal, i dont have End Impersonation option
Forum Posts
Planned Start Date from Project Task autmatically populates with Planned Start Date from Project
A colleague has noticed that when a new Project Task is iniatialized from the related list at the bottom of the Project Form it takes as default value of the Planned Start Date the Planned Start Date of the Project in which is being created (despite ...
Publish Button on Knowledge article
Hi all,Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?
Resolved! Show only last comment in notification email
Hi All, I'm creating a flow to handle incidents on hold awaiting caller (automatically sending follow up emails and then closing if no response), but do you know how I can make it add only the last customer visible comment rather than all customer vi...
Automating Daily ServiceNow Health Report Email (MID Servers, Jobs, Integrations)
Hi Team, Currently, I am sending a daily ServiceNow health report manually via email. The report includes: Instance availability (Prod / Staging / Dev)MID Server statusScheduled job monitoringIntegration sync statusInterface health checksRight now, I...
Change Mangement: How to bypass the Conflict Change Management for change managers
Hi Every one,I need a solution for bypass the conflict change management for role change_manager.
Dynamic link on URL type field
Hi, I have created a URL type field called caseID. Requirement is if i click on the value it should redirect to an external link (caseID number should be added to the end of the link). Is it possible to achieve this? I have tried default value and ca...
How to make Activity Tab in Service Portal to show and update only additional comments
Hi,When I create a record from the service portal Im being redirect to page id='ticket'. Under this page i have the OOB Activity Tab. When I add a comment there, it being added to the work_notes instead of additional_comments, how can i change that i...
I want to make a custom multiple select variable for a catalog item.
I want to create a custom variable such that user can select multiple options form the choices such that the choices are added and not referred to any table i.e. I want a custom variable which take choices like select box but user can select multiple...
How to add a pre-set filter in Input form screen that the user can modify in the mobile app
In the mobile app, in a reference field lookup in input form screen, how to add a pre-set filter that the user can modify. Just like in platform. I'm trying to link the list screen on the input form screen, but it seems to link to the card on the li...
For an Order Guide in the Profuct Catalog will SN take you back to the REQ not individual RITM?
I understand that once you’re dealing with an Order Guide in the Service Catalog that creates multiple RITMs, ServiceNow will always take the user back to the REQ, not an individual RITM. Does the same hold true for the Product Catalog?
Resolved! How does location.affected notification triggers
Hi, I wanted to ask some question regarding the location.affected notification how does this notification triggers?
Resolved! Schedule page in workspace not showing monday as first day of week
Hello community, I have been working in the UI Builder this days and I have noticed that the page "schedule" (now/nav/ui/schedule/cmn_schedule) is not showing monday as first day of week (see picture)I have been looking for information on the matter ...
Best Practices for CMDB Discovery and Service Mapping Validation
Hi Everyone,I am new to ServiceNow, specifically working with CMDB Discovery and Service Mapping, and I would appreciate some guidance from experienced members of the community.I am looking to understand the best practices for discovering company ser...
How to integrate service now with Jamf in ServiceNow?
Hi, How to integrate service now with Jamf in ServiceNow?What are the roles, Spoke and steps to it.Can you please provide any Product documentation is helpful. Thanks in Advance!
