Dear Friends, I have a on change client script where I need to populate the channel field as self service when the caller id role is ITIL. but I cant populate the channel field as self servcie. please advise. Here is the On change script.function onC...
Hi,Please I'm trying to create my data source load by script, with my restmessageV2, after to create my staging table and transform map using load data. But i have error with my script data source due to the table objet. Here is the code, if someone ...
Hello,I have a custom application for which I have turned the "Application Administration" checkbox on. Consequently, I had to turn the "Application Administration" of a role in the application on as well so that it becomes the admin role for the app...
If the incident state changes to resolved, new metric has been creating, If the incident is re-opened while in a resolved state new metric should create if (current.state == 6) { createMetric();}function createMetric() { var gr = mi.getNewRecor...
Currently I can select only one assignment group. I want to Select multiple assignments groups but I can't find any configuration options. How do we enable multi selection of breakdown elements in Analytics Hub page?
I had requirement on currency conversion, we will enter amount in variable(single line text) and will select currency(reference--fx_currency) so, user will add amount like 1000,200.50 etc and will select currency then amount will convert with USD and...
On resolve state after reopen the incident.- If the incident is re-opened while in a resolved state, a new metric should be createdcan you help me on this
Is there a best practice, documentation or experience for the use case where you change the User IDs to a New User ID format?We are testing and investigating this now, the swapping in sys_user.user_name is for us as senior ServiceNow engineers not a ...
Hi,I am trying to set control from list view to return to draft but it's not working.If I am inside a control n select return to draft , its working fine,However, from list view controls are not being setting to return to draft.how can I resolve this...
Good Morning All, It was requested by my HR department to remove the ability to impersonate HR users. We are using a basic implementation of the un-scoped HR app. I have read through some posts here that i have attempted (Before query BR on the HR ta...
Hi Team,I have a requirement that, when the incident ticket is resolved then the metric "create to set resolved duration " is calculated and the resolved time on incident and the metric end time is matching.But, when the incident ticket is reopened a...
Hi Community, When i was working on the report for the Geomap data visualizations.I just want to know whether, is there way to customize the error. In this report it show Cannot generate the report. I know there is no records, based on the conditions...
Hi Team, I need the calculation how the score us calculated from risk, size and value in demand management.
I am currently unable to access my PDI. When attempting to open the instance, the portal displays message indicating that the Developer Instance is undergoing unscheduled maintenance. Additionally, another notification appears stating: "We are having...
Things I i have trying to solve this Opened Incident Record > Right Click on header > Related lists > moved Incident Task - Indident From Available to selected on the right side
