Hi All,I need to upload a file containing the SSH Public Key on ServiceNow, it has a .pub extension (with text/plain content). I added that extension to the glide.attachment.extensions property but it seems it's not enough because i got an error that...
Hi All, I am currently working on a ServiceNow- JIRA outbound integration using the JIRA Spoke. I have configured the credentials successfully and created a flow. Inside the flow, I am able to fetch the Project Name from JIRA without any issue. Howev...
Hi All,I have a requirement that when group approval is triggered for a request, and if any new members added to that group, then that users should also see the approval record.I have created a after BR on sys_user_grmember table, currently when requ...
Hello everyone, I want to create an inbound email action of the Record Action type. In conditions, a record should be created when- given multiple words are present in the email. I want to know how should I add multiple words (strings) in the values ...
Hi All, My client have an urgent need, we need to display a field with this time format only hh:mm, anyone have an idea which type of field can be used for this need PS: This field need to be filled manually
I have a catalog item named ‘Application.’ In that catalog item, there is a reference field called ‘Change_number.’ The issue is that when a value is selected in the Change_number field and we click the eye icon to view it, an error appears for about...
Hello All, We have a requirement in service catalog. Catalog form will have a feild called "service line" which include 3 options(imaging, bio, other) when we select imaging or other RITM should create but when we select bio project should create ...
Hi Everyone, I have created a demand as a demand manager. When the user moves the demand for screening, the surveys created are not showing in the "Assessment Instance" related list.
We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...
Intro:With the "CSM integration with Request Management" comes the possibility to connect CSM Cases with Requests. One feature is that a customer can request a catalog item from the catalog, which will create not only a request and requested item, bu...
Hi Team,I've idea about writing BR/UI actions to auto populate the Problem details to Problem task. But, please let me know how to auto populate Problem details into Problem task when click on New in Problem task related list.1- When click on New, it...
I am familiar with accessing [sc_item_option] and [sc_item_option_mtom] to query, modify and even create new catalog variables for request items via scripting; however I am trying to figure out how to associate catalog variables with newly created ca...
Hi all.I have a REST API call (GET) that uses a particular user (call it 'data_retriever') to extract information from the sys_user table. It works properly in DEV and ACC, but in PRD just retrieves 4 columns in the table.I checked roles and ACLs, an...
Hi, My org wants to use Watchlist function to be able to add users who are neither agents nor Requestors to tickets. The use of watcher to be able to view and comment on the ticket where they are added as watchers. Is it possible to achieve this wit...
This question is regarding the new Rome feature (which is now available for PDIs) that enables Source Control for customizations to Scoped Plugins (such as CSM/HR). I tried to test out this new feature with the CSM plugin today using a fresh Rome PDI...
