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Fetch dependent records build by custom logic using server side script

Aniruddh
Tera Contributor

‎02-26-2024 07:53 PM

Is there a way to consider all the logics written for dependent records like group - group members, assignment rule for incident based on different condition etc. and fetch a record aligning to these custom conditions? Is there an approach to fulfill this scenario?

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Sumanth16
Kilo Patron

‎02-26-2024 08:12 PM

Hi @Aniruddh ,

 

You can check the "Application Files(sys_metadata)" table to find all the scripts and dependencies based on application scope.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

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Vishal Savajia1
Kilo Sage

‎02-26-2024 08:58 PM

you can achieve this:

  1. Querying Records: When querying records in ServiceNow, you can consider all the relevant conditions and logic that are applied to those records. This includes conditions specified in business rules, client scripts, UI policies, and other configurations.

  2. GlideRecord Queries: Use GlideRecord queries to retrieve records from tables in ServiceNow. GlideRecord allows you to apply conditions and filters based on various fields and criteria, including custom conditions defined in business rules and scripts.

  3. Business Rule Logic: Business rules in ServiceNow are often used to apply custom logic when records are created, updated, or deleted. When querying records, consider the logic defined in relevant business rules that may affect the records you're retrieving.

  4. Assignment Rules: If you're fetching incident records, for example, and assignment rules are configured to determine the assignment group or assignee based on certain conditions, make sure to consider these rules when querying incidents.

  5. Scripted Filters: In addition to standard filters, you can also use scripted filters in GlideRecord queries to apply more complex logic. Scripted filters allow you to write JavaScript code to evaluate records based on custom conditions.

  6. Security Constraints: Keep in mind any security constraints or ACLs (Access Control Lists) that may restrict access to certain records based on user roles and permissions. Make sure your queries comply with these security constraints.

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