Fetching the date in which the state of the problem is made to Fix in progress

[Nandhinisri]

Hi,

Can anyone suggest how to fetch the date in which the state of the problem was made to 'Fix in progress'. I have to trigger a notification from one week of this change in state. Given below is the problem statement to be implemented.

Current implementation : Notification (Chose send when as event is fired and event is the one created for it)

---> Event registry (Created an event based on condition ) ----> Scheduled Job (Wrote a script to satisfy state and action status but date calculation is pending)

If problem is in fix in progress and action status is ‘Pending’ reminder to be sent at the end of each week for three weeks

TIA

[Mark Manders]

Make it easy on yourself and go with a flow.

Start condition on when the problem state changes to 'Fix in progress' and a wait condition of 7 days (or 1 week). Then use the 'send notification' action and select your notification (the trigger on the notification should be set to 'triggered'. Since you already have the notification, you are done in 5 minutes.

[Nandhinisri]

Gotta doubt here. The steps of setting Start condition and Wait condition is to be implemented in which table?. I got the part of setting triggered. 

@Mark Manders 

[Mark Manders]

On the problem of course. You create the flow with trigger on 'problem.state changes to fix in progress' and use 'wait for duration of time' logic to wait 7 days. 

[Nandhinisri]

Which form ?