Fetching the date in which the state of the problem is made to Fix in progress

[Nandhinisri]

Hi,

Can anyone suggest how to fetch the date in which the state of the problem was made to 'Fix in progress'. I have to trigger a notification from one week of this change in state. Given below is the problem statement to be implemented.

Current implementation : Notification (Chose send when as event is fired and event is the one created for it)

---> Event registry (Created an event based on condition ) ----> Scheduled Job (Wrote a script to satisfy state and action status but date calculation is pending)

If problem is in fix in progress and action status is ‘Pending’ reminder to be sent at the end of each week for three weeks

TIA

[Mark Manders]

There's a 'wait for'  action and a 'wait for'  flow logic. You need to pick the correct one for your logic.

[Uncle Rob]

I agree with @Mark Manders but you could also consider making the notification event based, then use gs.eventQueueScheduled()