Field background color not configuring correctly

NehaA3677346693
ServiceNow Employee
ServiceNow Employee

I have a calendar report on a dashboard and I am highlighting the slots based on field 'Merging BA'. If value is empty then coloring it as green and otherwise gray. 

NehaA3677346693_0-1743065546803.png

For green style-

NehaA3677346693_1-1743065588860.png

for gray - 

NehaA3677346693_2-1743065609276.png

The issue I am facing is when I open the green and gray slot record in both records merging ba field is colored as green. Is there any way I can remove color from both records or else match it with how we have in calendar reports like if empty then green else gray?

NehaA3677346693_3-1743065695947.png

NehaA3677346693_4-1743065706983.png

 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @NehaA3677346693 

 

Greetings!!

A few points to consider:

  1. As a ServiceNow employee, sharing a screenshot of a future release might not be ideal from a Safe Harbor perspective. It would be better to hide the release name and table names.

  2. From what I understand, the green is taking precedence over the gray. I'm not sure if you have written any logic for this behavior. Since it's a decoration -based configuration, it will function based on the given conditions and can be set dynamically.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Thanks for the response. No, I have written any specific logic for this behaviour.

Hi @NehaA3677346693 

Then it would be the expected behavior of the decision field.

Also, in the screenshot above, one decoration  has a "value" field while the other is empty. This means the field satisfies the condition where 'The Merging BA' is empty, causing it to always display the color."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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