Field background color not configuring correctly
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03-27-2025 01:55 AM
I have a calendar report on a dashboard and I am highlighting the slots based on field 'Merging BA'. If value is empty then coloring it as green and otherwise gray.
For green style-
for gray -
The issue I am facing is when I open the green and gray slot record in both records merging ba field is colored as green. Is there any way I can remove color from both records or else match it with how we have in calendar reports like if empty then green else gray?
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03-27-2025 02:19 AM
Greetings!!
A few points to consider:
-
As a ServiceNow employee, sharing a screenshot of a future release might not be ideal from a Safe Harbor perspective. It would be better to hide the release name and table names.
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From what I understand, the green is taking precedence over the gray. I'm not sure if you have written any logic for this behavior. Since it's a decoration -based configuration, it will function based on the given conditions and can be set dynamically.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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03-27-2025 02:22 AM
Thanks for the response. No, I have written any specific logic for this behaviour.
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03-27-2025 02:23 AM
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03-27-2025 02:26 AM
Then it would be the expected behavior of the decision field.
Also, in the screenshot above, one decoration has a "value" field while the other is empty. This means the field satisfies the condition where 'The Merging BA' is empty, causing it to always display the color."
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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