Field not visible on the incident form

[Pintu2]

On incident form "Assignment Group" field is not visible to ITIL users and it is visible to admins. I verified there are are no custom ACLs and no UI policies on this field. Not sure what is making this field not visible on the incident form.

Any suggestions?

Thanks in advance

[Brandon Barret1]

Assignment Group is the field of Task table and OOTB it has reference qualifier as type is null or type is itil.

https://community.servicenow.com/community?id=community_question&sys_id=145bc321db9cdbc01dcaf3231f9619f4

[Yash Agrawal1]

Helllo pintu

May be your itil user viewing a difrrent view ..may be in that  view there is no Assigment group feild.

another way is.....your said there is no custom acl ...but if your create acl and give access of assigment group feild of read and write access to itil users...

surely it helps you...try this way....

Mark it correct and helpful .if this answer hels you

[matthew_magee1]

This is an old post but I just ran into a similar situation.

If the table you are referencing on the field that is missing does not allow the current user to read that table, the field will not show up. 

We had a field on a table called Cost Center (custom table, custom field). It references the cmn_cost_center table

The user I was impersonating did not have read access to the cost center table, therefore, the field did not show up. Once I added an ACL to the cost center table for the particular role, the field finally appeared for the user.

Hope this helps someone and saves them 3 hrs of trying to figure this out