Field value showing in XML but not on form

[Sachin bagyal]

I am populating a form field value through an Update API but its saving the value in the backend but not showing on the form.

[Robert H]

Hello @Sachin bagyal ,

Thanks. This is the correct format for a Date field. Just to make sure: the single quotes (') are not part of the XML, correct?

Have you checked if there are any Client Scripts or UI Policy Actions that might clear this date field when the form loads?

What if you are updating this with a date manually (not via the API). Will the value show on the form after saving?

Regards,

Robert

[Ankur Bawiskar]

@Sachin bagyal 

then definitely some script etc is clearing it on form?

Check the points mentioned by @Robert H 

[SupriyaWaghmode]

@Sachin bagyal 

Can you check the field type. If it is choice/reference value please check incoming value matches with ServiceNow backend value. 

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Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

www.linkedin.com/in/supriya-waghmode

[Ankur Bawiskar]

@Sachin bagyal 

are you populating it with the correct value?

share how that API is pushing the data and how it looks in XML and on form

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers

[Sachin bagyal]

Thanks all for your suggestions, the issue was fixed It was a UI policy script which is clearing that value.