Fields are getting Read only to ITIL users
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06-14-2022 11:54 PM
Hi,
I have created a scoped application and created a table that extends Task table.
but all the fields are getting Read only to ITIL users (checked by impersonating) and working fine for Admins.
have checked all ACL's as well.
Please suggest.
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06-15-2022 12:07 AM
If you did not find anything in write ACLs for that table then check for UI policy and client scripts written on that table
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06-15-2022 12:28 AM
Hi Suvro,
No UI policy and client scripts are there
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06-15-2022 12:36 AM
Hi,
Did you debug ACLs?
Do you have table.* WRITE ACL on your custom table which allows ITIL users to write
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-15-2022 02:29 AM
Hi Ankur,
yes, my custom table has default write ACL.