Fields are getting Read only to ITIL users

harsh26
Tera Contributor

Hi, 

I have created a scoped application and created a table that extends Task table.

but all the fields are getting Read only to ITIL users (checked by impersonating) and working fine for Admins.

have checked all ACL's as well.

Please suggest.

6 REPLIES 6

suvro
Mega Sage
Mega Sage

If you did not find anything in write ACLs for that table then check for UI policy and client scripts written on that table

harsh26
Tera Contributor

Hi Suvro,

No UI policy and client scripts are there

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Did you debug ACLs?

Do you have table.* WRITE ACL on your custom table which allows ITIL users to write

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur, 

yes, my custom table has default write ACL.