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Fields are not visible on the new updated knowledge article template creation.

Mounika30
Kilo Sage

‎05-06-2024 09:21 AM

Hi

While creating a knowledge template , created fields are added to that but it is not 

carrying over the template.

 

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Debby Shea Ande
Tera Expert

‎05-10-2024 10:20 AM - edited ‎05-10-2024 10:21 AM

Did you configure the Knowledge form to display the new fields you added to the template?

See Step 6 on this page: Create an article template and use it to create a knowledge article (servicenow.com)

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