Find out how many ACL applied on a List
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2025 06:27 AM - edited 03-04-2025 04:44 AM
Hello Team,
I have few questions that i want to confirm , in a issue user is not able to see the report having error with "access to this content denied based on report_view ACL" and how can i check who can see that report
I have found the same number of access for groups but number of roles on dev and production is different User have 122 roles on dev while on Prod having only 102 Roles access how can i get to know while role access on production will help user to view report as user can see report on dev but not on production
can you please guide me the possible reason and how to resolve the issue step by step?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2025 06:36 AM
Hi @ayush_g
-> Go to table configuration by using the following command in the filter navigator - <table_name>.CONFIG
-> Go to Access control tab
-> Filter the ACLs based on "Operation= report_view"
-> Review the config of each ACLs like roles, conditions etc
Hope this helps.
Regards,
Siva
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2025 06:37 AM
Hi @ayush_g
Let's do reverse engineering. ACLs are what determine who can access a record, so you can create a report in the ACL and check that. It might involve a script or code, so you'll need to review them one by one.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2025 06:41 AM
please enable debug security rules and then impersonate with that user and see which ACL is blocking the access
Ensure if there is any report_view ACL on that table then user has the correct role and satisfies the condition
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2025 08:06 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader