Floating chat icon to be placed at bottom right corner of Service Portal page

[vinuret]

Hi,

I have a requirement to add a floating chat icon at the right bottom corner of the Service portal page (screen shot attached). I will have to create widget and add the image inside the widget. I had the below questions basically.

a) How can I place the widget on the bottom right corner always, irrespective of the page scrolling?

b) Is there a better approach for this solution?

Please let me know if I need to share any more details around this.

Thanks in advance,

Vinu

[dvp]

There is a OOB widget called "Virtual Agent Service Portal Widget" which provides the same functionality

[vinuret]

hi dvp,

The OOC Widget, "Virtual Agent Service Portal Widget" does not seem to be available in the instance used in our organization. We might want to create a new widget to accomplish this feature.

Any idea how we can fix the widget position at the bottom right corner of the page?

Thank you,

Vinu

[siva_]

You can have a london personal instance and look at the widget code of how they are making it happen , that should help you in achieving the same. But what i would like to tell you is if servicenow is already providing the same functionality why to customize again to a greater extent. if its possible to wait i would suggest you to plan to upgrade your customer instance to london or madrid based on the availability 

Thanks,

Siva 

Mark this response as correct if that really helps 

[rewanthrr]

Hi,

You can call Chat widget which ever you have created in header or footer HTML code so that it will be available on all pages.

Sample code:

<div class="sample-footer">
${Page generated at {{::c.data.time}}}
</div>

<widget id="chat"></widget>

Thanks,

RR

Mark this response as correct if that really helps