flow design or scheduled job for inactive user removal

[Balakrishna_ABK]

Is there any OOB or custom flow design or scheduled jobs to delete inactive users by triggering request to line manager for approval and once its approved delete users from ServiceNow.

[Runjay Patel]

Hi @Balakrishna_ABK 

ServiceNow does not offer an OOB solution specifically for deleting inactive users, as user deletion is a sensitive operation that requires careful consideration. Instead of deleting user records, it is recommended to deactivate them. Deleting user records is generally discouraged because they are often referenced across multiple modules. If you delete a user, it may become challenging to trace historical records created or requested by that user in the future. Deactivation ensures the user cannot access the system while preserving their data for auditing and reporting purposes.

If you still wanna delete it then use flow designer to send email and create a task for approval. once they approve close the task and delete the respective user record.

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Runjay Patel - ServiceNow Solution Architect
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[Runjay Patel]

Hi @Balakrishna_ABK 

Thank you for marking my solution as helpful! The community now supports multi-solution acceptance, allowing you to accept multiple answers.