Flow Designer | Checking for "Requested For" user's response to an automated email

[Vin Fredrick]

Hi Folks, I'm trying to check if a particular user (Requested For) has replied to an email that was sent earlier. But, the IF condition in Flow Designer does not seem to work. 

My condition is as: 

Trigger - Service Catalog --> Requested Item Record --> Updated by is 

Trigger - Service Catalog --> Requested Item Record --> Requested For --> Name

Note: This is part of a "Do-Until" loop.

Please let me what is going on here, when I reply to the email - it gets updated in the RITM, but does not trigger the IF condition. And it doesn't seem to have anything to do with the Wait condition either. 

[newhand · Accepted solution]

@Vin Fredrick 

I think you can't get the infomation  you wanted.

Because,they are in different thread...

Thread 1:  flow is triggered by some conditions and send the emails , and then waiting ...  I think the information you  want is in thread2 ,  you can't get anything from Thread2 

Thread2:   eamils comes and triggered  the same flow?  or other flows ..     

[Vin Fredrick]

@newhand Thanks a lot! Got it all worked out! ServiceNow documentation gets real dry sometimes and its easy to miss a few things - at least for me!

[newhand]

@Vin Fredrick 

I have the same feeling,

ServiceNow documentation is really hard to read ， and is not friendly enought, 

Many explanations are quite simple and can't be understood at all.

。。。。