Flow designer - Create a task based on assignment group

[aimughal]

I have created a custom table via App Engine as per requirement. The table includes two columns 'level' and 'Ticket Group' along with category/region.

The flow is for a group of catalog items I have created, i am stuck on how to get started.

Requirement:

Once the RITM is created (how is this being created??) , for the catalog items, based on the columns created on the above custom table:

- Level 1: check if there is a group. If yes, create a task and assign to the group, else skip and check the next level

- Level 2: check if there is a group. If yes, create a task and assign to the group, else skip and check the next level

- Level 3: create a task and assign to the default group:

              --> for Support items the default group is "XYZ"

              --> for Analytics items, the default group is "ZYX"

I'm not sure how to get started on the flow designer, ie.e what should be the trigger and the first few actions of the flow. If anyone has any experience with this, please reach out. Thanks so much!

edit: my confusion is because the information being read is from the custom table, how can that information be fetched etc

[Dr Atul G- LNG]

Hi @aimughal 

The simple rule work here, you need to get the catalog variable in flow and the use that variable in If condition and then create SC task via action. 

https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/flow-designer/reference...

Start with this.

[aimughal]

Thanks for your response. The info that i need isn't from the catalog item itself though, the requirement is to check the custom table and to check the level/ticket group for that item then create task accordingly.

Hope that makes sense.

[Dr Atul G- LNG]

Hi @aimughal 

You need to do all configuration and flow. 

You need to start from Trigger

Then Action  

https://youtu.be/F6w0jRLyBuw?si=8gFfdUoE-Sb1I-eG

Have a look on my video you will get more idea.