Problem: “Snow Access Email is not working in San Diego for Snow Access Request Cat Item. I submitted this RITM and when it completed, the email should have been created. I looked at the flow context and I don't see any errors. The event fired. The email simply did not generate. It fails to create the email in 016, 001 and 002. So it's definitely a consistent issue in San Diego”
Background: A FlowDesigner workflow for one of our catalog items named: Snow Request Flow. Now with the upgrade to San Diego the code (Event Action) below does not work. The event name to trigger the event did not send the email notification or was ignore. Could someone provide expert guidance to correct the issue with the San Diego release? Not sure where to start to determine corrective action? The event was working before the upgrade and nothing has been change. The issue details are below.
Your collaboration and expert guidance will be appreciated.
Luis Roman - Lockheed Martin
By looking at the logs.
One more thing you could try is to
- Open the event generated
- Edit related lists adding "Email Log->Event"
- Verify that there is an entry in the added related list () for the (e-mail) event
This will show whether the notification has been created for the event or not.
