Flow designer for priority 1 tickets

[khasim523169]

Hi Team

i have created a flow designers for priority tickets on incident tables. applied the conditions if priority is critical , it will be automatically assign to "able tuter " or priority is not critical-- it will assign to other user.. 

my flow  is now working, can any one guide how to achieve

Regards

khasim.

[AnveshKumar M]

Hi @khasim523169 

You accidentally attached screenshots of some PF account data. Please delete the screenshots and attach actual screenshots.

[Amit Verma]

Hi @khasim523169 

Though your requirement is not clear, I give a try to answer your query. Please follow below steps :

1. Create a flow with trigger condition as "Any New Incident Record is Created"

2. Check the priority of the incident created through if condition flow logic :

3. If the incident priority is P1, make use of Update Record action to set the Assigned To to Abel Tuter

4. If any other priority, make use of Update Record and set the Assigned To as per your requirement. You definitely need some more logical decisions to be made in this transition to assign the incident to an individual.

Thanks & Regards

Amit Verma