Flow Designer how to show the display name of the List collector variable in each RITM
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03-28-2025 05:04 PM
we have a catalog Item with a List Collector variable, when the catalog Item is submitted,
Initially it is assigning to a group approval and when that group approves based on the the number of List collector selected values it should have to create that many RITMS. I can able to create all the RITMS at a time but the catalog variables are not showing in the RITMS.
Can anyone help on,
1)How to show the catalog variables in the RITMS for the List collector selected records and
2) how to show in each RITM the selected List collector record display name in the short description of the RITM and how to add the users approver for each RITM that was created from the List collector variable. Different approvers for the different RITMS
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03-31-2025 08:21 PM
For the 2nd point, how are you creating the RITM? you should use "Submit Catalog Item Request" flow action and ensure variables are mapped.
Remember List collector cannot be mapped when you use "Submit Catalog Item Request" flow action.
So you can update it later on via business rule etc or flow custom action script.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-03-2025 03:40 PM
Hi @Ankur Bawiskar ,
Below are the screenshots of the flow Designer, I am getting all the approver names for the second approver.
If we use the Create catalog Item then it will create the new request right, we need the RITMS to be in the same request.
Please help me on the best approach.