Flow Designer: how to trigger a HR task based on the due date of another HR task

aguanci
Tera Expert

‎03-04-2024 10:58 AM

Hi All,

 

We are trying to build a Flow that would create a task after the due date of another HR Task is 1 day past due and not completed. 

 

Currently, we have built the trigger this way:

  • Due date is more than 1 day more than due date
  • Request Status = Ready
  • HR Template = Upload Healthcare Provider Form (the task that needs to be completed before the due date)

Based off of other community posts we have determined that our trigger is the issue. We are trying to build the trigger off of Created is more than 1 day after Created to see if we can utilize the Created field. Does anyone have any other suggestions? 

 

Thanks,

Drew

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James Chun
Kilo Patron

‎03-04-2024 01:15 PM

Hey @aguanci,

 

The trigger condition is evaluated when the record is updated/created or from some other events. So for your instance, when a record is created it will evaluate those 3 triggers and as the conditions do not match, it will not run. 

Based on your requirement, you can modify the trigger to start the flow when an HR Task is created. Subsequently, you can add a timer to wait for a day after the due date and create another HR Task if the conditions are met.

 

Cheers

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