Flow Designer no longer pulling in 'Credential' value for REST calls
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06-27-2025 06:02 AM
About a month ago, our Service Graph Connectors stopped working. At the time I didn't think they were related, because they are in completely different scopes/etc. (Intune and CrowdStrike).
In both cases, it looks as if receiving an OAuth token works without a hitch.
When you look at what's happening in Flow Designer though, the 'Credential' value shows as completely empty. It's as if the token isn't being used, or read, at all.
HI Support has had this Case for nearly a month, first blaming the vendors on the issue. After a call with them I think they believe the issue is that Flow is considering the tokens expired when they are not (you can see that in the Manage Tokens table), so it doesn't use them.
I think this is somehow due to the query_range / query_match ACL 'fun' that occurred around the same time this started happening.
Has anyone else come across this, and if you did what's the fix?!
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06-27-2025 06:09 AM
There is just a workaround for this to work. Maybe try adding "query_range_role" role to the "itil" role.
We have faced the similar issue.
Thanks!
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06-27-2025 06:10 AM
Similar issue not with the integration but users in servicenow were not able to read write
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06-27-2025 06:38 AM
The user is this context is System Admin so I don't think that will help unfortunately.
