Flow designer parallel flow issue.

[ServiceNow_Boy]

Hi Team,

I am currently working on a flow designer with seven parallel tasks. The eighth task is also generated in parallel based on a specific condition. However, I'm facing an issue where the RITM (Request Item) is getting closed automatically when the eighth task is directly closed.

My requirement is to ensure that the RITM should only be closed after all eight parallel tasks have been completed.

Could you please guide me on how to achieve this?

Thank you for your assistance.

[Mark Roethof]

Hi there,

Can you share what you've setup?

[Amit Verma]

Hi @ServiceNow_Boy 

Can you please share some snippets of your do the following in parallel action for better understanding of your problem.

You can make use of Wait for Condition action to ensure that status of all the 8 tasks are completed before your Update Record action is executed (Assuming you have Update Record action post the Parallel logic).

Thanks and Regards

Amit Verma

[Pradnyesh · Accepted solution]

@ServiceNow_Boy  create a new flow as below.

I have triggered it for specfic catalog item if you want you can also do the same.

Entire look of the flow is : 

[Pradnyesh]

@ServiceNow_Boy  

If your problem is resolved with my above solution, please mark it as helpful.