Flow designer "run as system user" issue

[Community Alums]

When you select "run as system user" option in Flow designer properties for catalog item, the request item creates SCTASK with empty "opened_by" field. This issue never existed on Workflow designer.

I have created a BR on SCTASK table to copy "opened_by" from its sc_request table. However, this BR works only on update, but doesn't work on insert. Any ideas?

Business Rule:

Before Insert/Update

Filter Conditions: opened_by is empty

Actions: opened_by is same as request.opened_by

[Community Alums]

Hi Pradeep,

Yes the before BR gets triggered, but the opened_by field doesn't update for some reason. I have already reached out to customer support, waiting for their reply.

[Dan Clausen]

Hi, 

I have the same issue when the flow is running as System User. Opened by on the Catalog Task = Empty.

This is not a problem when the flow is running as "User who inititiates the session". But that is not an option for my use case. 

Is this a bug or expected behavior?

I would rather not create a Business Rule to solve this issue. I try to keep creation of Business rules to a minimum during these Flow Designer times 😛

Best regards

Dan Clausen

[Community Alums]

I have contacted ServiceNow HI team and they said that this is a feature with Flow Designer, and asked me to raise an Idea in Idea Portal to address the issue. Please see below link:

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=f2fbac4b1bed145017d162c4bd4bcb4a&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

[Ankur Bawiskar]

Thanks for the update.

Please close the thread by marking your own response as correct

Regards
Ankur