Hi,My PDI is allowing variables to be edited after a request is submitted but my dev instance is making them all read only. I couldn't find anything in the acls but I'm not sure. I checked other catalog items and they are also doing the same thing; ...
I have an onChange client script where value is getting fetched from script include. I want that the value that is getting from script include to populate in the variable only if it's value starts with OPE. But this is not updating any value, if I re...
I would like to know how to get the activity log of a specific incident through the REST API. I have looked at a similar post in this forums and it didn't help me out. I am using Service NOW Helsinki. Please let me know the table name by which I can ...
Hello all I am working on the workspace and I did like to copy information entered on the description field of interaction to the description field of the create incident In other words, when I create a new interaction on workspace and savea create...
Hi , We have the surveys that are answered in Service Portal in out of the box way (where take_suervey widget is used in take_survey page). Our client want to change the look and feel of the survey displayed (more intuitive using Emojis). Is there a ...
Good afternoon everyone. I am receiving the following error when I try to Get OAuth Token from OAuth 2.0 Credentials: My OAuth credentials are going against our Saba system. The application registry is below: Finally, my OAuth 2.0 Credentials are p...
Hello everyone,I have an issue with a few view rules, for some reason when I access the records with certain users, the view rule is not being applied, when I check the URL the sysparm_view is empty and there is no sysparm_view_forced=true, the View ...
We have Support Groups set up with the ITIL role for associates to work Incidents and Requests. Periodically, we are finding that the ITIL role is being removed from a group. The audit table shows System Admin is doing the removal - but non of our a...
Hello, Need some clarification , In Azure Cloud Discovery is possible in PaaS platform,If yes please provide some outline/Prerequisites how to setup the Discovery. Thank you Moumita Bhakat
Hi all, I have a more general question. I am really struggling to get to grips with flow designer. I want to add a manager approval at RITM level for a catalog item. I feel like this is simple and I am over- complicating it, but I really don't know...
Hi Folks, Is there any possibility to change the filters in Vendor Workspace management Dashboard. I'm trying to add one more filter condition for "All Vendors" in Vendor Workspace management Dashboard. That filter should apply for all the members wh...
Hi all,I have a requirement, where the timer activity should be based on selection of Day/Hours/Minutes/Seconds of start date variable (Type - Duration).Here is the screenshot of the variable - Start Date But I am not sure how to get these values ent...
Hi, I am tying to write a script include to test a script in a scheduled job. Looking for some examples, helpful resources. Here is all I have in the testing script thus far var testScript = Class.create();testScript.prototype = {initialize: func...
We have a requirement like when knowledge articles are outdated then we have to trigger a notification every week to author and cmdb_ci owner. if ci owner have 3 outdated articles then need to trigger only one mail which includes all the articles num...
Hi all,I did installed change management- Risk Assessment plugin on PDI and now i can see this risk assessment module.Now i want to know if i create a risk assessment with some condition, then1. who will perform that risk assessment (i was thinking t...
