Flow Designer Stages update RITM states

[Konstantin11]

There is an OOB functionality somehow connected with flow stages, which updates RITM state accordingly.
Any insights on the backend setup of it and if there is a possibility to modify?

Use case: I'm working in service catalog. RITM state is automatically set to Closed complete when stage is set to Request cancelled. The requirement is to match those.

I know a subflow is an option for a workaround here, but want to try this approach first.

[Mike_R]

Yes, click into the menu -> Flow Stages

Then add your Requested Item stages

And in your flow you can add the stages between actions

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/task/...

[Konstantin11]

Hi Mike, thanks for taking the time.

I'm not concerned about the RITM stage but state.

[Mike_R]

Sorry the question was a little confusing and the title of your question mentions stages.

It should follow your existing logic. For example: if the stage is set to closed complete, it should update the RITM & REQ states to closed complete.

[Konstantin11]

Ok, got it, I'll probably have to rephrase.
My goal is to know, how does SNow automatically update RITM state when I set the stage in the flow. For now, I do not have to put any logic to update state, when I use flow stages. And ideally I'd like to modify this thing(or it's copy) to keep using flow stages and have it updating the states how I need it to.