- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-04-2025 10:15 PM
Hi I am trying to achieve from flow designer extracting information from the body text, Chatgpt helped with a script and I have tried some options with variables but not sure of the complete process as I keep getting blanks.
At this testing stage I am just trying to get it to output the HR Manager Name from the body of email to the Description Field
I think the first place I created the Variable and input the email body text into that seem correct but I feel I should be actually running that script after that and outputting that to the hrManager variable.
ChatGPT script
ONBOARDING NOTIFICATION - IT REQUEST | NEW EMPLOYEE
________________________________
EMPLOYEE DETAILS
Resource Name
Person Name here
Preferred Name (If Applicable)
Location
QLD
Business Unit
Business Applications
Line Manager
Manager Name
HR Manager
Joe blog
Job Title
Operations Manager
Phone Number
99999999
Start Date
12/5/2025
ICT EQIUPMENT, SOFTWARE & ACCESS
Laptop Required
Yes
Which Office is the laptop been sent to?
If Laptop is not sent to office what is the address it is to be sent to
Does the laptop require a developers profile or admin account?
No
Do they require any other equipment?
IT Request - Software & Access
Required Distribution Lists
Required access to Department Folders/SharePoint sites
Access to customer accounts
Access to any other applications
OpenAir
Yes
Additional Notes
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-04-2025 10:44 PM
check this link and enhance it further for your parsing logic
Easiest way to Trigger Catalog Item Request via Inbound Email
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-04-2025 10:44 PM
check this link and enhance it further for your parsing logic
Easiest way to Trigger Catalog Item Request via Inbound Email
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader