Flow for 'Deactivated User' not working

[Sneha Saraf1]

We have a flow called 'Deactivated User' (Global scope) with the following trigger -

But we've noticed that the updates (automatically removing the deactivated user from all groups, removing roles, etc.) don't work every time a user record is deactivated in our instance.

Is there something missing or that needs to be updated in the trigger conditions? (I've run this flow manually and it works as expected, so I know the rest of the flow works.)

[jMarshal]

Adding/removing users from groups or adding/removing roles doesn't count as a CRUD (create/read/update/delete) on the sys_user record, itself...so the system won't see it for the trigger...well it may see as an R, but your flow triggers on Update.

However, the "deactivation" of the sys_user record should trigger - the active attribute of the sys_user record from "true" to "false" is an Update on that record...if you find it isn't triggering in this case, check the "advanced" settings and ensure your trigger is running on unattended sessions.

[Sneha Saraf1]

Yep, that's exactly what I'm asking about - whether we need to change the trigger itself (updating the user account from 'Active = true' to 'Active = false'). Our ServiceNow environment is integrated with Microsoft Azure/Active Directory (AD), so deactivating a user's account via AD automatically deactivates it in ServiceNow.

The rest of the flow contains actions for removing the user from the groups and roles, but these don't affect the issue at hand.

[jMarshal · Accepted solution]

Oh, I see - the rest of the flow does the "remove groups and remove roles" actions...you're not looking for it to trigger on the removal from groups or of roles...gotcha! I misunderstood and thought that you were wanting it to trigger when a group was changed or role was changed on a user.

...try the second part of what I mentioned -- check "advanced" and ensure it is running for "non-interactive" sessions.

[Sneha Saraf1]

Ahh, haven't considered that yet - thanks, will try it and see if it works!