How to disable side bar discussion button?

[Soham4]

Hello Experts,

From the new upgrade we are seeing a 'Discuss' button on all tasks which is opening the side bar discussions where user can communicate with other users. I want to know if side bar discussion button can be disabled?

Please find the attached screenshot.

[Community Alums · Accepted solution]

Hi @Soham4 ,

Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.

Discuss is a button as part of Sidebar. (Its not a UI action)

To deactivate Sidebar:

Change application to: Omni-Experience Standard Feature Set

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'

[Community Alums · Accepted solution]

Hi @Soham4 ,

Sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.

Discuss is a button as part of Sidebar. (Its not a UI action)

To deactivate Sidebar:

Change application to: Omni-Experience Standard Feature Set

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'

[Alex Kovach]

Hi - we have one Enterprise instance where users authorized to access a scoped application (HRSD) require Sidebar Discussions, but we wish to have this capability hidden from the rest of the Enterprise users. Could you offer suggestions in how that could be done?

[Huma Naaz2]

This does not help me to hide Sidebar discussion option in workspace.

[Robbie · Accepted solution]

Hi @Soham4,

@Anush63 has a great article with instructions on how to disable this. See here: https://www.servicenow.com/community/sysadmin-forum/hide-discuss-button-for-inicidents-form/m-p/2516...

In case the link breaks:

The sidebar is a feature starting from ServiceNow Tokyo release. Its a real-time messaging platform that connects colleagues so they can collaborate to resolve issues within Next Experience.

Discuss is a button as part of Sidebar. (Its not a UI action)

To deactivate Sidebar:

Change application to: Omni-Experience Standard Feature Set

1. Go to 'Settings' under 'Conversational Interfaces' in left navigator

2. Select 'Sidebar' from left pane

3. Deactivate in toggle button

4. Click 'Save'

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie