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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum New York? Let's Make It a Two-Day Thing. Heading to World Forum... Read More now[dev] blog Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Developer Advocate Blog Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Developer Advocate Blog Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Developer Advocate Blog Do All Developers Need to Be Tech Leads Now? Key takeaways • AI agents can now write code faster than most teams can review it, ... Read More Developer Advocate Blog ServiceNow Meets Smart Glasses: Live-Coding a Scripted REST API Proof of Concept What if a P1 incident ... Read More Developer Advocate Blog ServiceNow Build Agent MCP Servers: Jira, Figma, Postgres, Zoom, and More ServiceNow Build Agent... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum PDI dev398603 reclaimed – Is recovery possible? Title: PDI dev398603 reclaimed – Is recovery possible?... Read More Developer forum CXS:Additional Resource Configurations List missing some records which are available as in OOTB Read More Developer forum Issue with my PDI Hello ServiceNow Community, My PDI is inactive all of a sudden. Its showing offline status from past few... Read More Developer forum How to archive/remove older versions of attachments on record without custom tables or Archive Rules Read More Developer forum Portal Search Facet Servicenow Hello Community,In ESC portal, when I am trying to search anything, I am getting fa... Read More Developer forum After upgrade to Australia we lost Browse all button After Upgrade to Australia we lost Browse all Button ,... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More HRSD events HR Tech - Las Vegas LEARN MORE Attending HR Tech in Las Vegas on October 20 -22? Meet with ServiceNow to see how AI complete... September 02-October 22, 2026 8:00 AM Mandalay Bay Convention Center, South Las Vegas Boulevard, Las Vegas, NV, USA Read More SecOps events ServiceNow Exchange: Get Started with ServiceNow Security Operations Kick off your SecOps j... September 22, 2026 8:00 AM Read More Autonomous IT events ServiceNow Exchange: Setting Up Major Incident Management in ServiceOperations Workspace This clinic covers con... September 22, 2026 8:00 AM Read More ITOM events ServiceNow Exchange: Achieve Zero Outages with AI Powered Event Management (APAC) Join our virtual works... September 22, 2026 8:00 PM Read More Federal and U.S. Public Sector SNUG Public Sector Low-Code App Engine Innovation Workshop Join us in-person for a hands-on Low-Code App Engine I... September 23, 2026 5:30 AM Vienna, VA, USA Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

 Learn More Application Developer You’re an innovative thinker who tackles technical issues originally and creatively. You see possibilities and trust your limitless problem-solving imagination. Learn More Technical Project Manager You love planning, managing, and executing technical projects on-time and on-budget, and work with technical teams and business leaders to ensure project success. Learn More
Resources to explore New Episode Break Point: The ServiceNow Developer Podcast Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Video CTA YouTube ServiceNow Developers YouTube Channel Learn about the latest releases, AI features, and other tips and tricks. Video CTA Developer advocate blog Stay current with the latest from our Developer Advocates. Video CTA Personal developer instances Your own sandbox to build, test, and learn on the ServiceNow AI Platform. Video CTA Product documentation Browse product and release information. Video CTA ServiceNow Foundations Build your skills with step-by-step guides on the ServiceNow AI Platform. Video CTA
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Otto vs Now Assist: What Actually Changed

Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under:   Is ServiceNow Otto just Now Assist wearing a trench coat?   Fair question. Service...

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Playbooks - update work notes via questionnaire

I am building a ServiceNow playbook.The playbook contains several Questionnaire activities that collect information such as:Troubleshooting outcomeDetails of the checks completedError message or exception IDWhether the bundle is in Error or stuck in ...

  • Question

PDI dev398603 reclaimed – Is recovery possible?

Title: PDI dev398603 reclaimed – Is recovery possible?Hello,My Personal Developer Instance (dev398603) was scheduled for automatic reclamation on September 19, 2026. I received the notification emails about the reclamation.Before the reclamation, the...

  • Question

Resolved! Get Oauth token gives HTTP Error 401 - Unauthorized

Hi all, I have created an app registry for the Service Graph Connector for Microsoft Intune app in ServiceNow. I have created an app registry in azure too and all the setup looks fine. But when clicking on Get Oauth token I  am getting the HTTP Error...

  • Question

text is getting removed from active chat

Agent have two active chat on his workspace and when he is typing on the text box in one chat at that time the other chat got ended by the end user, now this change on workspace remove the first chat text which he typed earlier, this has been happeni...

  • Question

Issue with my PDI

Hello ServiceNow Community, My PDI is inactive all of a sudden. Its showing offline status from past few days. I've attached the screenshot for the same. I've backed up and committed the Custom Application hands-on project on which I was working on G...

  • Question

Justification charater limit increase in Smart Assessment

Hi ServiceNow team,I am trying to increase the character limit to 2500 inside smart assessment. I want my Justification field should supports up to 2,500 characters as of now i see there is fixed limit between 10-1000. Given the user is completing a ...

  • Question

OOB Publish article action is not working in custom flow

HiIn knowledge management we have approval publish/retire, instant publish/retire . So my requirement is for some knowledge articles based categories it should go approval process for some articles based on category it shouldn't go any approval proce...

  • Question

Portal Search Facet Servicenow

Hello Community,In ESC portal, when I am trying to search anything, I am getting facet in the left hand side but not the same case with csm or knowledge portal. Attaching screenshot for reference. Please guide how can i have facet available even for ...

  • Question
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