Developer

How to auto-change Incident state from On Hold to In Progress on reassignment and make Work Notes ma

Hi Team, I need guidance on implementing the following requirement in ServiceNow Incident Management: Requirement: When an Incident is currently in "On Hold" state and the ticket is reassigned (Assignment Group or Assigned To changes), the system sho...

Question

Soft PIN Expiration reminder on Partner Portal

Hello experts,We received an email from saying it is from partner portal, Did anyone of you encountered similar email notifications?If so do you have any idea about what is this email is about and the actions needed to be done.I cannot find any Servi...

Question

multiple approvals not triggering from a list collector variable

Hi Team, I have one list collector variable for 'additional approver' field which has defined in a flow to trigger approvals.Its working for one record.However not for multiple records, i tried with Look up records action with for each logic but stil...

Question

Configure Variable visibility on Multi-Row Variable Set grids

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A hugely popular question on the ServiceNow Community when it comes Multi-Row Variable Sets: "How can I hide a variable from the grid view of Multi-Row Varia...

Article

agile installation

Hello, I installed agile in my developer instance, but I can't find rm_story table in my personal developer instance Tokyo release. Can someone explain why and how to fix it?Thanks guys

Question

Resolved! Script Include not getting executed in "Data Table from Instance Definition" widget instance filter

Hi Team,I am working with the Data Table from Instance Definition widget in Service Portal.In the Widget Instance configuration, I am trying to use a Script Include in the Filter field, as shown in the screenshot below. Example:Store is one of javas...

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Issue regarding flow designer custom actions

i am trying to create a simple custom action in flow designer and i have mapped each and every fields but i can able to test and run the flow correctly but not able to publish it and here are the steps that i have excited for my ...

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hyper link in showFieldMsg on load client script

How can I add hyper link using onLoad client script and g_form.showFieldMsg(for example the user will see 'click here' and it will redirect to google)My field name is: u_priferiatable name: sn_slm_case

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How to make attachment Mandatory for Approval in sysapproval_approver

Hi, How to make attachment mandatory approval table .

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is some answers for csa exam outdated

is some answers for csa exam outdated??

Question

Unable to create list view with dot walk fields

Created a data source with CMDB Query Builder. Based on that I've created a multi level pivot table. The column in the table is a dot walked field. When selecting a record in the table a list view is opened. On that list view it is not possible to in...

Question

Virtual Agent Timeout issue – Call not transferring to another agent in Service Operations Work

Hi Community, I am facing an issue with ServiceNow Virtual Agent call routing. When a call is made to a Service Desk agent via Virtual Agent, the call is not automatically getting routed/transferred to another available agent when required.From initi...

Question

Create Catalog task after 30 days from the selected date in variable

Hi All, I have to create the Catalog task after 30 days from the selected date in the variable. for example, If I select today's date in the variable and the catalog task should create after 30 days. (i.e, on July 24th).var termDate = current.variabl...

Question

Pivot table visualization type is not including in emails

Hey all, I'm facing this issue, when scheduled a dashboard containing different visualization types, including single score, bar, list, pivot table.The issue is I can't be able to see the Pivot table widgets in email report when delivered to me as sc...

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Search for duplicate knowledge management

Hi! I am trying to understand how search for duplicate works. I create some articles for testing , when i select the button a new tab opens and appears some articles which based on the short description of the article i made before. Can you explain m...

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