For normal changes copy option is used Ci and effected ci's should be blank

ravigaureddy
Giga Contributor

a month ago

copy option in change the Ci and effected ci's dhould not be copied . 

Please hlep with the possibilities. 

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QuangMinhTran98
Tera Contributor
In response to ravigaureddy

3 weeks ago

Hi @ravigaureddy , 

I have take a look into the table and I found out that there is one Business Rule called "Sync CI with Affected CIs" is responsible for the populating of Affected CIs when you Insert/Update in to the change request table

Screenshot_5.png

 

If you take a look at the script you will notice that there is a part in which I box in the picture below handle the Affected CI's populating

Screenshot_6.png

Here how you can disable the CI and affected CI copied:

 

  1. Go to Change Properties, In the "List of attributes (comma-separated) that will be copied from the originating change" remove the "cmdb_ci" option
  2. In the "Related lists (comma-separated) that will be copied from the originating change" remove the "task_ci" option

 

Please let me know if this help

 

Best regards,

 

Tran Quang Minh

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