Force end the workflow

[Feddy]

Hi Team , 

We have two catalog item as below 

1. to add access when the start time is met and to revoke access when the end time is met
2  User can submit another request to revoke the access well.

I need to move the first catalog item workflow end activity if the user submits the second catalog item request.
I am able to update the workflow context and able to cancel the workflow as well but the workflow is not moving to end activity.

Any inputs on this would be much appreciated !

[Ankur Bawiskar]

Hi,

So the logic I shared is working fine.

You can update the stage as well in the same script

regards
Ankur

[Feddy]

@Ankur Bawiskar 
I couldn't find your script but the below one is closing REQ and RITM but the workflow is still showing as executing state 

 var grReqItem = new GlideRecord('sc_req_item');
    grReqItem.addQuery('sys_id',<RITM ID>);
    grReqItem.query();
    if (grReqItem.next()) {
        grReqItem.work_notes = "Your ReadOnly Admin access has been revoked";
        grReqItem.setWorkflow(false);
        grReqItem.active = false;
        grReqItem.state = 3;
        grReqItem.stage = 'complete';
        grReqItem.update();

        var grRequest = new GlideRecord('sc_request');
        if (grRequest.get(grReqItem.request)) {

            grRequest.setWorkflow(false);
            grRequest.active = false;
            grRequest.state = 3;
	    grRequest.request_state='closed_complete';
            grRequest.stage = 'complete';
            grRequest.update();

        }

[Ankur Bawiskar]

Hi,

don't use setWorkflow(false)

Regards
Ankur

[Feddy]

If I remove setWorkflow(false) stage is not getting updated. I tried this script in background and observed that issue.

[Ankur Bawiskar · Accepted solution]

Hi,

try to cancel the workflow using script then

var workflow = new Workflow();

workflow.cancel(grReqItem); 

Regards
Ankur