Force end the workflow

[Feddy]

Hi Team , 

We have two catalog item as below 

1. to add access when the start time is met and to revoke access when the end time is met
2  User can submit another request to revoke the access well.

I need to move the first catalog item workflow end activity if the user submits the second catalog item request.
I am able to update the workflow context and able to cancel the workflow as well but the workflow is not moving to end activity.

Any inputs on this would be much appreciated !

[Ankur Bawiskar]

Hi,

So why not close the 1st RITM and REQ when same user requests 2nd catalog item? If you close then workflow will reach end activity.

This can be done at the beginning of the 2nd catalog item workflow

Regards
Ankur

[Feddy]

var grReqItem = new GlideRecord('sc_req_item');
    grReqItem.addQuery('sys_id', <RITM sys_id>);
    grReqItem.query();
    if (grReqItem.next()) {
        grReqItem.work_notes = "Your ReadOnly Admin access has been revoked as the <user> submitted revoke access request";
        grReqItem.active = false;
        grReqItem.state = 3;
        grReqItem.stage = 'complete';
        grReqItem.update();
    }

we have above script in place but still not working

[Ankur Bawiskar]

Hi,

where are you writing this script and when it's triggering?

Regards
Ankur

[Feddy]

@Ankur Bawiskar 
It is in the second catalog item workflow.
When user submits the second catalog item , in the workflow run script I added this script . I am able to close the first catalog item request and request item but the stage of that is not getting updated . 

We are giving users a ReadOnly admin role as part of the first catalog item.
Their group mates can submit the second catalog item so that the access will be revoked also the first RITM should should moved to closed complete.