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FSM Dispature workspace -agent assignment

Ganji-shri
Tera Contributor

2 hours ago

Ganjishri_0-1765256819929.png

Ganjishri_1-1765257215092.png

 

Hi all,

I'm unable to assign the agent to my tasks in the dispatcher workspace ,sometime I can't see the white space and even if i have white space and skills are matched unable to assign them -Auto assign and assignment  assistance is not working for me even when the skills  ,scheduled and rest all are  matching   I can't assign them only possible way is manual assignment but this is not the right way.

can anyone suggest me the needful configuration steps and correct way to create to assign the agents by auto assign and assistance

Attaching the workspace and error Aswell.

#servicenowfsm ,#ServiceNow

Thanks,
Srikanth Ganji

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Mohammed8
Mega Sage

41m ago

Hi @Ganji-shri 

There is dedicated FSM Management Forum , you can post there for better visibility for FSM related questions/solutions

 

Hi @Joshua Chen MTL ,

Do you have any input/suggestion on this.

 

Regards,

Mohammed Zakir

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