g_form.getValue is not working in Service Portal

[chadlockwood]

I am trying to test the values of a number of true/false fields on a Service Catalog item. The pre-Helsinki Service Portal catalog client script included these lines:

var core = g_form.getValue('core');

This works outside of the Service Portal. However, when I add a line to alert the value of core it is blank, in the Service Portal.

From everything I have read so far, it would appear that g_form.getValue should work just fine in the Service Portal. Is there something that I'm missing?

We are on Helsinki Patch 3 and the catalog client script UI type is set to both.

[Community Alums]

Hi chadlockwood,

Did you find a way to tackle this situation ?

I have been trying to setVisible function on the client side in service portal for my sc_cat_item widget. It does not seems to work.

Thanks,
Ishan

[MarcB1]

Hi Ishan

Try upgrade to Patch 6 -> Helsinki Patch 6 (see PRB712487)

Regards

Marc

[Community Alums]

It seems to be specific for setValue function. Does service portal support setVisible function as well ?

As i want to hide catalog variables for service portal but they should be visible when it is from application view(more for itil users).

[jamesmcwhinney]

Did you find a solution for this? We are in the same boat