g_form.removeOption not working on the Agent Workspace

[hassaanazha]

I am trying to remove and Option from the State field, the below code is working as required on the Native UI but when I switch over to the Sercurity Incident Workspace this function is not removing the Option from the state dropdown. The option that I want to remove has a value of 3 and a DisplayValue of 'Closed'.

function onLoad() {

   

  g_form.removeOption('state', 3);

}

[hassaanazha]

It is marked as Global, but still its not working

[AlecBrouillette]

The options for the state field are controlled via the process definition ootb code for SIR. What I think is occurring in your situation is that the OOTB client script "sn_si_incident state process" has an AJAX call which is overwriting your g_form.removeOption() once it completes since it is slower.

We do not recommend editing the process definitions and code, however if you do decide that this change is necessary there are potentially 3 options. 

1. Edit client script sn_si_incident state process's return function to include your requirements regarding state

2. Edit the existing process definitions script include to align with your vision (don't recommend)

3. create a completely custom process definition (I would duplicate an existing one to make minor edits of as to not miss anything critical)


Relevant code to look at:
Client Script:
sn_si_incident state process

Script Includes:

sn_si.ProcessDefinitionAjax
sn_si.ProcessDefinition

sn_si.ProcessDefinition_NIST_Open

sn_si.ProcessDefinition_NIST_Stateful

sn_si.ProcessDefinition_SANS_Open