Generic Instance for URL in email notification

[Bill_Collins]

I have seen in the Wiki, but can't find information on building generic URLs so when moving a notification from one instance to another, e.g., cloning, the email does not need to be modified. In the following mail script I have the

Thanks, Bill


template.print("Attachments:\n");
printattachments();
function printattachments() {
var gr...



' + gr.file_name + '\n');
}
}

[adiddigi]

Hey Bill,

I see the code you are using is a generic one. But if you want to make instance.service-now.com generic there is a system property that stores it. Name of that property is glide.email.override.url or you can create a new property for each instance and refer it in the script.

More on system properties :

http://www.servicenowguru.com/system-definition/working-with-system-properties/

[Mark Stanger]

This might also help.

http://www.servicenowguru.com/scripting/business-rules-scripting/finding-instance-name-via-script/