Get Impact and Urgency values from JSON

[Wyatt Fudal1]

Hello,

I'm running into issue getting the Impact and Urgency field value. My code is not working. I think I did something wrong with my code. 

JSON Data

23T20:33:41Z","Subcategory":"Other","CustomerImpact":"No","Description":"TEST","BusinessImpact":"TEST","WatchList":[],"WatchList@odata.type":"#Collection(Microsoft.Azure.Connectors.SharePoint.SPListExpandedUser)","WatchList#Claims":[],"WatchList#Claims@odata.type":"#Collection(String)","Impact":"Low","Urgency":"High","Queued":false,"Modified":"2024-04-

My code

function getImpactID(impactValue){

    var impactValue = new GlideRecord ('impact');

    impactValue.addQuery('value', impactValue);

    impactValue.query();

    if(impactValue.next()) {

        return impactValue.sys_id;

    }

}

function getUrgency(_urgencyValue){

    var urgencyValue= new GlideRecord ('urgency');

    urgencyValue.addQuery('value', urgencyValue);

    urgencyValue.query();

    if(urgencyValue.next()) {

        return urgencyValue.sys_id;

    }

}

[Wyatt Fudal1]

Should I try getImpactChoice and GetUrgencyChoice? 

[maroon_byte]

I dont see getImpactID & getUrgency functions getting called in the main script area similar to how you are calling getUserId function.

Regards,

Sharad

[Wyatt Fudal1 · Accepted solution]

I able to get it to by doing this, thank you all for the help!!

function levelStringToNumber(value) {

    switch (value) {

        case "High":

            return 1;

        default:

        case "Medium":

            return 2;

        case "Low":

            return 3;

    }

}