Get sys id by display value

hatazhix · ‎12-28-2015

Hello,

I am making Business Rule that checks incident number and gets it's sys id.

Problem is how can i make a script that checks my display value for example "INCE0012345" as a query?

var inc = new GlideRecord('incident');

query that queries the display value and return sys id of this ince0012345

inc.addQuery("sys_id", 'this is ince0012345 sys id');

inc.query();

sergiu_panaite · ‎12-28-2015

To display the sys_id you need to do:

var gr = new GlideRecord('incident');

gr.addQuery('number', 'INCE0014635');

gr.query();

while(gr.next()){

gs.print(gr.sys_id);

}

Regards,

Sergiu

Jamsta1912 · ‎12-28-2015

Hello Hai,

Is there an ACL preventing you from seeing that particular incident?