Get Value of variable

[mregragui_ext]

Hi,

I want to get the value of the "Select the software/system" and fill a field in the form of the RITM with this value.

[Vishal Birajdar · Accepted solution]

Hi @mregragui_ext 

If you are using "gr.get()" , you need to use sys_id of that record

var mrvs;
var itemID = 'ab223sajnjsb7r3rr4t';   //set here sys_id of ritm record 
var ritmGR = new GlideRecord('sc_req_item');
if (ritmGR.get(itemID)) {
mrvs = ritmGR.variables.var1;
ritmGR.setValue('u_business_application',mrvs);
ritmGR.update();
}
gs.print(mrvs);

                                                     OR

Try this

var mrvs;
var itemID = "RITM0010246";  
var ritmGR = new GlideRecord('sc_req_item');
ritmGR.addQuery('number',itemID);
ritmGR.query();
if (ritmGR.next()) {
mrvs = ritmGR.variables.var1;
ritmGR.setValue('u_business_application',mrvs);
ritmGR.update();
}
gs.print(mrvs);

[Peter Bodelier]

Hi @mregragui_ext,

You can do that within the flow or workflow for this catalog item.

Which are you using?

[Vishal Birajdar]

Hi @mregragui_ext 

Need some more information like...

1.Which table "Select the software/ system" is referencing ..?

2.On which condition the variable should filled means any dependency on other variable

[mregragui_ext]

@Vishal Birajdar 

1.Which table "Select the software/ system" is referencing ..?

the table is business application

2.On which condition the variable should filled means any dependency on other variable

when the user is creating a ritm in the service portal there is a formular with a filed called Select the software/system then this field get dispaly with variable formatter in the form of the ritm i want to get the value of this variable and fill the Business app with this value if Select the software/system is not empty 

[Vishal Birajdar]

Hi @mregragui_ext 

You can use run script activity within workflow & try below script :

/*1. Get value of "select the software/ system" variable*/
var getSoftSyst = current.variables.<your_variable_name>;   // "select the software/ system" variable backend name

/*2. Update the current ritm Business application if software/system */

if(getSoftSyst != ''){
current.business_app = getSoftSyst;    // use the backend value of "Business application" field
}