Getting error Request not sent to uri=url : java.net.UnknownHostException: api-gateway-

[Raj40]

Trying get API response using ServiceNow outbound Rest message with No authentication and Default get.

 Getting error as :  " Request not sent to uri=url : java.net.UnknownHostException: api-........."

Some help me how to resolve this issue.

Thankyou

Raju

[Sanjay191]

• Cause: The ServiceNow instance cannot resolve the domain name (api-...) of the external API, leading to the UnknownHostException. This could be due to:

  • Incorrect or malformed URL.
  • The domain name does not exist or cannot be found.
  • Network or DNS issues preventing ServiceNow from reaching the external API.
    

    Solution:

    1. Verify the URL: Ensure the URL you're using is correct and reachable. Double-check for any typos or formatting issues.

       • For example, ensure you are using https://api.example.com instead of http://api.example.com (if HTTPS is required).
         
         
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