Getting "RP is not defined" error on Agent Workspace

[kushal_dangare]

Hi,

I am getting "RP is not defined" error on Agent Workspace when I open any incident or change request.

Its coming from Business rule "SN - Hide Empty Catalog Variables" condition "!RP.isPopup()".

How can I get rid of this error?

Thanks,

Kushal.

[Brad Tilton]

I think disabling that business rule would probably do it. I would figure out what it's doing and then try to replicate it with a different condition.

[Community Alums]

Hi Brad,

We also have this issue.  This business rule is hiding empty variables on catalog tables.  We have this same business rule at our company as well.  Hoping @Mark Stanger might have some insight as well?

https://servicenowguru.com/scripting/business-rules-scripting/hide-empty-variables-standard-form/

[Arpitha Gopalsw]

Same issue we are also facing.. Please advice

[Aldrin Dionisi1]

I was able to fix this by adding (typeof RP !== 'undefined')

So in your condition you can add this:

typeof RP !== 'undefined' && !RP.isPopup()