Getting Variable Value from RITM using Item Option table

[Steven Parker]

Looking for some help.  I am just testing something and have a script to try and grab the variable values from an RITM.

//Just testing - RITM Sys ID
var ritmSysID = '413300509730ed10145b3b6e6253af31';

var gr = new GlideRecord('sc_item_option_mtom');
gr.addQuery('sc_item_option.item_option_new','e118bfd5db22bb00c53974dfaa96197a'); //Gap Owner Review Details Variable
gr.addQuery('request_item',ritmSysID);
gr.query();
if (gr.next()) {
		alert("GAP OWNER REVIEW DETAILS: " + gr.sc_item_option.value);
}

I keep getting 'undefined' no matter what I try to do (and I've tried a lot).  Now, if I add 'gr.request_item' in the Alert it returns the correct RITM SYS_ID so I know I am connected to the correct record.  I just want to get the 'gap_owner_review_detail' variable value.

Any help?

[Brad Bowman]

Have you tried doing the GlideRecord on the sc_req_item table, then using this syntax in your alert?

 gr.variables.gap_owner_review_detail

[Steven Parker]

I have yes, but also returns undefined.

[Brad Bowman]

Are you running this as a Fix Script, or ...?

[Steven Parker]

This is a Client Script and yes I know GlideRecord is not best practice there, but I am just testing something before going down the GlideAjax/Script Include path.  

I even tried doing a callback function which gives me the RITM Sys ID, but doesn't allow me to see the variables.

var ritm = g_form.getReference('request_item',func);
	function func(ritm)
	{
		if(ritm){
			var ritmSysID = ritm.sys_id;
}
}

I still couldn't use ritm.variables.gap_owner_review_detail.  I actually thought that would work as well to no avail.