Hi All, If we mouse-over on Request in portal, the 'My Request' tooltip will appear. like that i need to add the tooltip for all header menu's are 'Knowledge', 'Service catalog', 'System Status', etc... Regards, Chethan.
Hello Everyone, Created scoped app for certain group of people. I want to set default application to those users. Is there any property do i need to update ? Thanks.
Hello - I am using Advanced Script within a Catalog Task activity for a Service Catalog Item. I am trying to set the Short Description to contain the User ID (user_name field from sys_user) from the Requested For variable that was populated on the ...
Hi Everyone,If the user tries to change the password at short intervals, the attached error will be displayed. I want to know where this mechanism is set up. Also, I want to change the wording displayed on this screen. I want to know where to set.reg...
We enabled the chat plugin, but have determined we do not want it showing up anymore. I am not really seeing any information on how to disable a plugin, and even with security admin privileges unlocked it doesn't look like I can deactivate the plug...
I have configured extra fields to widget in service portal.But i want to check how many fields will support in mobile view of that widget (number of fields).Is it possible to check mobile view of widget from desktop ? Can anyone have any idea about t...
We have a requirement to link RITM to a CHG record. We are able to do this, but there are cases when an RITM needs to be linked to 2 CHG records. Scenario: When RITM123 is linked to CHG123, and we link the same RITM123 to CHGXYZ ---- the link is brok...
Hi all,I have created an incident record through inbound action with attached .msg file, when the itil people try to open the attachment it is not opening,because in that system not having Outlook or any related application.So how can i open the ....
Hello, I am trying to display the variables of one record producer into 'Ticket Fields' widget. I searched for articles or official documentation about $sp.getvariablesarray() function, and from what I understood the variables related to record pr...
Hi team, Please find the below image Actual additional comment added is " comments added by assignee" but when notification trigger's it shows additionally the date and time ,I don't want this .How to do that?? Regards, Gokulraj S
How can I enforce mandatory field check in a client-side UI action? I've tried putting 'g_form.checkMandatory = true;' inside my function that is called on click and I want a check just like 'Save' UI Action, it should not allow further action if man...
Lately, we are working on integration to automate the data import from the vendor on the daily basis. The file that is being pushed to the MID server is not processing successfully. Although there are no errors, but, no records are processing with th...
var duration_1 = new Glideduration('3 12:00:00'); // 3 days 12 hours var duration_2 = new Glideduration('12:00:00'); // 12 hours Is there a way to compare that two duration? (eg: return false/true when duration_1 is longer than duration_2) Tha...
HI, I need to implement the below functionality, After running transform map, user needs to view the row count... rows processed, and details on rows skipped/ignored, not processed., when i checked all the details are available in the import set, so...
When I save a record (Work Order), it's taking lot of time even though internet speed is good. I'm getting a Running Transaction message on the top along with the time in seconds. This is happening mainly when I copy the existing record to a new reco...
