CDW Implementation Documentation
Has anyone integrated with CDW and has some documentation that they would not mind sharing?Looking at incorporating with Workday (Purchasing) and CDW and would like to hear experiences with this integration
Forum Posts
Using a variable in business rule add message field
Hello all, I have a requirement for a business rule to prevent closure of an Incident under certain conditions. I did this using filter conditions (when to run). It works as expected. I have an additional requirement to display a message. The message...
Service Catalog - 'Instructions' for Container Start Not Displaying
Hi Community, This is a very elementary question however, I just can't seem to figure it out. Any assistance would be highly appreciated! To prefix, I set up my Catalog Item with Variable Sets and within each set they start off with a Container Start...
Problem With Regular Expressions?
Hello TeamI have created one field that is like thisIn this field i want fill the data in following format.Two Strings (TS);Two Digits(12);again Two Strings(ES);Four Digits(1234);Here I would like to save the field data based on my below requirement....
Hide editor HTML variable type
Hi guys,I was wondering, there is some way to hide the html editor when i display a catalog item form?I create a variable html, and when i display the form, it show the editor, and i only want the information.I try to reproduce this ServiceNow KB: Ma...
Check if approval records exist. If not wait for one to exist before proceeding.
Hi All,Have a requirement for a Minor Change Request to have manual approvers before proceeding with the workflow. As we all may or may not know the Manual Approvals workflow item will bypass "skip" and say its approved when no records exist in the s...
REST GET with payload
We are working on a SNOW solution to provide a custom table data to an external system using Scripted REST GET API.External system has a list of sysids and would invoke the GET API with a request(JSON payload - object array of sysids). Expectation on...
Knowledge Article visibility to end user
We have default knowledge base , in which all the articles are present.But when i impersonate as end user and looks for the knowledge article it doesnot appear.it looks like the above fig.end users's view :my view :can u please guide me on this>?how ...
REST API limiting on Sys User data
I am using REST API to query sys user table and get user information for around 100 users. I am specifying the user's sys_id in the sysparm_query as follows. The API works for only upto 45 sys_ids and fails there after. Is there any other way to get ...
Resolved! How to filter non-itil users
How to take report of users who dont have itil role but has certificaton role, when i filter as role is not itil & role is certification i can see both since 1 condition is matching
Resolved! Automatically add work notes contributors to the work notes list
Because of the way my organization has chosen to escalate incidents to sysadmins and netadmins, I need to figure out how to automatically add users in the System Administrators and Network Administrators groups to the work notes list. I've got every ...
Resolved! Replace string using regex
Hi ServiceNow Gurus,I have a reference field which we will call Field A. The field value is always "Digital" + "Value provided by requester". This will be saved to a table.On load, I want to remove the word "Digital" and save it on a separate text fi...
Resolved! How to stop the "Updated time" from being updated.
Hello, I am wondering if there is a way to stop the updating time and updated by from being updated when using import sets. I know you can use "autoSysFields(false);" when using scripts but it doesnt seem to be working for import sets. Any help wil...
How do i call an onSubmit client script on a catalog task for only certain variables
I have a catalog item where i am creating 2 catalog tasks in the workflow. When i close the first catalog task in the workflow, it opens another catalog task.There are about 6 or 7 check box variables that are only visible on the the first catalog ta...
Where are the translations of categories stored?
We created categories for the HR catalog and translated them in 3 languages. When we move the categories to another instance with the update sets, the translations are left behind. Where are they stored, why are they not moved?
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