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How to modify the content of html? (service portal)

I am creating a widget that contains different sections of information. I'm almost done but I am facing an issue. I am not able to modify the prices in both sections:I can only get it to modify in one place in the website, but whenever I go to consol...

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SNnewbie2 by Tera Expert
  • 1458 Views
  • 3 replies
  • 0 helpfuls

Resolved! Fields being truncated at 40 chars

Hi!I've created a table by importing a schema for it as a CSV file and using a transform map to add it to the sys_dictionary table. I did this because this table is being transferred from another database and has quite a few fields. Entering it by ha...

gpopp by Kilo Expert
  • 12709 Views
  • 20 replies
  • 5 helpfuls

Records not visible to a user.

Hi,For a user i checked and found that many KB articles are not visible .the rows are visible but all blank as below.I think this issue is because of the * ACL ,I checked all the ACL but did not found anything significant. Can you please let me know ...

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akssony547 by Kilo Contributor
  • 1682 Views
  • 2 replies
  • 3 helpfuls

Resolved! Getting incident number in survey response.

Goal: Generate charts on incident satisfaction survey results by incident assignment group level.I am trying to generate a survey for all the incidents closed. Each assignment group wants to view the survey results specific to its group.For this to h...

hickoryal by Giga Contributor
  • 4210 Views
  • 3 replies
  • 0 helpfuls

auto populate a field based on a lookup select variable

I have a catalog item that uses a table (which includes two fields: Name and Cost).In the catalog item form - the name fields is a "Lookup select box type", and the cost field is a single line textI want to auto populate the value of the cost based o...

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Cupcake by Mega Guru
  • 5026 Views
  • 24 replies
  • 6 helpfuls

Resolved! ACL is blocking a reference field from showing all options

I have created a form that requires people with access to this form to be able to see every sys_user record, locked out (inactive) or not, in a field.   I found an ACL that limits the sys_user.locked_out record access to users with the admin or user_...

stephaniet by Kilo Expert
  • 2140 Views
  • 4 replies
  • 0 helpfuls

Resolved! "Data table from URL" example please

Hi,We're on Helsinki.I am crafting a Service Portal and attempting to use the Data Table From URL widget. I do not understand how to enter the url and parameters... it always wants to drop down a list of tables.Where does the URL part come in?I am at...

tobrien by Kilo Guru
  • 4340 Views
  • 11 replies
  • 0 helpfuls