Hi,In Helsinki, when i try to create a new ACL, the snc_internal role automatically get inserted in the ACL (Requires Role). This is happening after i enabled the Communications plugin. Any idea how can i stop this?Best Regards
We recently had an issue where a tech was getting put into the major incident view even when he was clicking on create an incident. We discovered that he was at some point in the list of all open incidents and changed his view. When we tried to go ...
Hello, I want to display the asmt_metric table as a list in a GlideDialogWindow. The code below is what I have. "GlideDialogWindow( )" takes a UI Page as the parameter. However I was under the impression that if you use the "setPreference('table', 't...
Hi All,I have a requirement as below,I want to use one UI for both form and List. But when i click the UI action in form it should redirect me to different page when i click in list it has to redirect me to different page. How to achieve this in one ...
Hello, How can I disable the assignment groups "IM-" so they do not show up on the recent selections or in the search. Should I delete the assignment group? Turn off the active field and remove the ITIL role? See snapshot. Any ideas are welcome. ...
I've got a document_id field on my Approval records that I'd like to pull information from for an email notification. Dot walking the normal way doesn't seem to work on the document_id field, the values don't resolve to anything. Is there a correct s...
I have Sys_Id , i want to find whether this is part of DATABASE INSTANCE table or any of its CHILD tables, how can i do this is there some base table where i can find and what is the function name
Hi All, I have created new Role called "Impersonate Another User" & provided "impersonator" role to that user. Now user can see impersonate user tab on their profile. But they can't search for users, so that I have created 2 new ACLs on sys_user tab...
I have a field which is typed as a template_value on a record.I want to take the values from the field and apply them to another record.I've done this before and i just cannot think of the code that does it although i'm fairly certain its one - two l...
Is it possible to apply a client script to a variable on an order guide much in the way you can apply a Catalog Client Script. We ask for a Cost Centre on all orders for HW, and have it set so that it has to be 10 numeric characters. This works fine...
Hi guys is there any way to make the form widget read-only but keep the activity stream open for input? Reason being is that for our Phase 1 iof Service Portal roll out, we only need to deliver a minimum viable product. So basically submission of req...
I want to force password change every 90 days. I would like to set the last update date column of the password I added to the sys_usert table using ValidatePasswordStringer.However, if called from "Forget password", we can not get user ID.This is bec...
Hi, Is there a way to check the number of returned records using GlideRecord and not GlideAggregate? I need to query a record, but if the query return more than one result, i need do something else. I know that i can do GlideAggregate with COUNT, and...
can any one explain in detail about types of SLA's in service now. thanku in advance
We are a relatively new user of ServiceNow which has recently gone live as part of our managed services contract and a function that I have been asked to look into is to have a java popup triggered from the user ID field for some of our VIP users tha...
