Giving access to RITM of a catalog item to a specific role.

[shrija10]

Hi ,

I want to give access to RITM of one of our catalog item to only users having a role (role name = access_role) . Only users with this specific role can see the RITMs of this particular catalog item and no one else. Currently our all itil users have access to RITM of all catalog items. 

How can I write ACL for this. 

I have tried creating read and write acl , added condition item is "Catalog item" , and role is "access_role" . but its not working. Still itil users are able to see RITMs of this catalog item.

[Gaurav Bajaj]

Hi,

You need to modify script part for this OOB read ACL on sc_req_item table which allows all ITIL users access to RITM by default.

Try making changes in the script to exclude this ACL to run on your cat item & then write another read ACL which runs only for your catalog item.

Let me know if this doesn't work.

Please mark it correct/helpful based on the response.

Thanks
Gaurav