glide Ajax is not wokring in the Workspace client script in servicenow

sushma9
Tera Contributor

‎08-20-2024 05:38 AM

Hi All ,

 I am creating one Ui action in the workspace . Ui action is working fine in the native view but in the Workspace its not working .

Note : Alert is coming with the sys id the record in the workspace and after that its going inside the script include which we are using in the workspace . Same Script include is used in native view and its working fine.

Please find the code : Workspace 

 function onClick(g_form) {
     alert(g_form.getUniqueValue());
     var ga = new GlideAjax('dttl_Ajax_Poc');
     ga.addParam('sysparm_name', 'getpocprivacy');
     ga.addParam('sysparm_numb', g_form.getUniqueValue());
     ga.getXML(HelloWorldParse);

     function HelloWorldParse(response) {
         var answer = response.responseXML.documentElement.getAttribute("answer");
         alert(answer); 
     }
 }
 
Script include :

    getpocprivacy: function() { //Getting PA  Sys_id and Corresponding Required data

        var paSysId = this.getParameter("sysparm_numb"); // declaring the varibale which we are getting from the pa record
        gs.info("Demon" + "PA" + paSysId);
        var information = '';
        var grPA = new GlideRecord('incident'); //
        grPA.addQuery('sys_id', paSysId); // query the sys id with pa record sys id
        grPA.query();
        if (grPA.next()) {
information = grPA.number ;
        }
        return information;





    },
    type: 'dttl_Ajax_Poc'
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zolly
Tera Contributor

‎10-14-2025 03:26 AM - edited ‎10-14-2025 03:27 AM

Hey all,

I had similar problem, in the scoped application for an UI action button, the GlideAjax call was working well from the Fulfiller view, but not from the Workspace.

In console, I saw the 404 error message for the xmlhttp.do POST request. So I had to dig deeper and this combination of following things helped me (considering that both client & server script are written well, sysparm_name and other parameters are matching, client callable checkbox is checked and so on...):

- Make sure that Script Include is accessible from All application scopes (because AbstractAjaxProcessor is in global scope)

- Paste this method into your script include:

isPublic: function() { return true; },


- When initializing GlideAjax object, use the full API name:

var ga = new GlideAjax("<scope>.<script include name>")


Implemented on MS Edge browser in network-restricted domain. 

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