glide Ajax is not wokring in the Workspace client script in servicenow

[sushma9]

Hi All ,

 I am creating one Ui action in the workspace . Ui action is working fine in the native view but in the Workspace its not working .

Note : Alert is coming with the sys id the record in the workspace and after that its going inside the script include which we are using in the workspace . Same Script include is used in native view and its working fine.

Please find the code : Workspace 

 function onClick(g_form) {

     alert(g_form.getUniqueValue());

     var ga = new GlideAjax('dttl_Ajax_Poc');

     ga.addParam('sysparm_name', 'getpocprivacy');

     ga.addParam('sysparm_numb', g_form.getUniqueValue());

     ga.getXML(HelloWorldParse);

     function HelloWorldParse(response) {

         var answer = response.responseXML.documentElement.getAttribute("answer");

         alert(answer); 

     }

 }

Script include :

    getpocprivacy: function() { //Getting PA  Sys_id and Corresponding Required data

        var paSysId = this.getParameter("sysparm_numb"); // declaring the varibale which we are getting from the pa record

        gs.info("Demon" + "PA" + paSysId);

        var information = '';

        var grPA = new GlideRecord('incident'); //

        grPA.addQuery('sys_id', paSysId); // query the sys id with pa record sys id

        grPA.query();

        if (grPA.next()) {

information = grPA.number ;

        }

        return information;

    },

    type: 'dttl_Ajax_Poc'

[zolly]

Hey all,

I had similar problem, in the scoped application for an UI action button, the GlideAjax call was working well from the Fulfiller view, but not from the Workspace.

In console, I saw the 404 error message for the xmlhttp.do POST request. So I had to dig deeper and this combination of following things helped me (considering that both client & server script are written well, sysparm_name and other parameters are matching, client callable checkbox is checked and so on...):

- Make sure that Script Include is accessible from All application scopes (because AbstractAjaxProcessor is in global scope)

- Paste this method into your script include:

isPublic: function() { return true; },

- When initializing GlideAjax object, use the full API name:

var ga = new GlideAjax("<scope>.<script include name>")

Implemented on MS Edge browser in network-restricted domain.